Marketing & CRM Coordinator

Chapman Tripp
22 May 2019

Chapman Tripp is New Zealand's leading full service law firm. We deliver the highest levels of legal and business performance to our clients - we are strategic, commercial, decisive and personal. We stand for the highest levels of performance. Our lawyers work on projects that are helping define New Zealand's future, and as part of our team, you'll be in the thick of the action.

If you are talented and looking to make a difference, Chapman Tripp has the resources, reputation and mindset to propel you to the top.

About the role:

The Marketing & CRM Coordinator will work in the national Clients & Markets team to help embed use of the system across the firm, engaging face-to-face with stakeholders at all levels. This role will design and administer business processes to leverage the system, offer guidance on best practice for use of the database, and assist with reporting and data analysis to track client engagement.

The Marketing & CRM Coordinator will work closely with Legal Administrators to manage the update of contact information, and will administer data management tasks to ensure that the system is kept updated to support our BD strategies. This role will also manage the logistics and delivery of training to existing staff and new starters.

The Marketing & CRM Coordinator has a close working relationships with other colleagues across the Clients & Markets team, as well as IT and external suppliers ensuring timely support across the Firm (CRM database and e-Marketing software).

Working for Chapman Tripp:

Our firm is full of people who enjoy a challenge, team work and are prepared to have a lot of fun along the way. You'll join a group of talented, high-performing people who believe in having a life outside of work. Whether you're a marathon runner, dancer, film enthusiast, history buff or underground chef, we encourage our people to get out of the office when they don't need to be here and lead a balanced life. We like to think our people enjoy coming to work each day and we think we do a pretty good job at providing a great environment to work in.

As part of our commitment to diversity & belonging, we are committed to creating a culture of belonging which focuses on equal opportunity, merit and providing tools to be our best. We cultivate a flexible and supportive workplace environment that meets the needs of our people and our Firm and welcome applications for this position from candidates seeking flexible working arrangements.

Relevant Skills and Experience:

  • Experience of a CRM system (2-3 years) - InterAction preferred.
  • Experience in a professional services environment is highly desirable.
  • Experience in data interrogation and customising reports.
  • Methodical approach to data entry and research skills.
  • Experience in developing, drafting and implementing database procedures and protocols, and training end-users.
  • Experience in project planning and the documentation of business processes.
  • Experience in training a range of users on CRM solutions.
  • IT trouble-shooting experience.
  • Proven organisational and time management skills - with the ability to work to tight timeframes and to juggle priorities.
  • Persuasive and comfortable liaising with people with a wide range of technical skills and expectations in relation to the database.
  • Excellent attention to detail with strong proof reading and numeric accuracy skills.
  • Excellent Microsoft Office (including Word and Excel) and PC skills.
  • An experienced coordinator with no CRM experience willing to learn the system may also be considered for this position providing the requirements for other experience and personal attributes are met.

For more information about this role, please contact our recruitment team at

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