Clayton Utz
Sydney
17 January 2019
The role
An exciting permanent opportunity has arisen for a Clients & Markets Coordinator or Adviser to provide professional support to the Head of Clients, Client Relationship Managers (CRM), and relevant Partners to strengthen and develop the firm's relationships and revenue position with key clients and potential pursuit clients. This support includes the development and implementation of business and client development initiatives, including an active role in the Client Service and Client Feedback Program.
Key responsibilities
This face-paced, exciting role will see you:
- Provide support to the CRM in the implementation of the Client Relationship Management Program for a number of key clients. Support will include creating, updating and monitoring client plans, identifying cross-sell opportunities, and co-ordinating client team meetings as well as client events.
- Provide support to the Client Pursuit Program Manager to establish new clients and grow revenue from new and existing clients through pursuit opportunities. Support will include research, implementing and executing action plans and complimenting initiatives of the CRM program.
- Provide support to the CRM and Head of Clients to help drive the Client Service and Client Feedback program. Support will include drafting internal communications to the senior stakeholders; collecting, interpreting and reporting data in line with the program objectives; coordinating interviews and reviews and working to roll out innovative technology driven solutions.
- Analyse general market, industry specific, competitor and prospective client research in support of Clients and Markets initiatives.
- Prepare marketing collateral (including capability statements, client and industry presentations etc) in accordance with brand parameters.
- Develop profile and credibility with internal clients (ie. lawyers and support staff).
- Monitor new business and tender opportunities and prepare relevant tender responses and submissions.
- Participate in various national and department-based Clients & Markets projects.
- Proactively liaise with Communications Services.
Skills & Experience
To be successful in this role, you will have:
- A tertiary qualification in a business-related discipline marketing or law highly regarded
- Between 2-4 years marketing, communications, business development, or related experience
- Experience with tenders/proposals in a professional services environment or government - strategy, writing and project management highly regarded
- Highly developed communication skills, both written and oral with exceptionally strong attention to detail
- Highly disciplined with ability to prioritise and manage a range of complex tasks in a deadline driven environment
- Strong stakeholder management and project management skills
- The ability to build and maintain effective relationships at all levels
- Technical skills in Microsoft Office and a sound understanding of databases (InterAction an advantage)
- Energy, drive, resilience and a sense of urgency and commitment that will enable you to influence stakeholders and outcomes in a considered manner
In addition to this, we're looking for a resilient, self-starter. Someone who is able to work autonomously and is focused on attention to detail and providing an outstanding service to their clients
The Clients and Markets team
The Clients and Markets (C&M) team is responsible for providing services and advice on client relationship management, client relationship marketing, branding and design, market & industry analysis, media and corporate affairs, legal communications and tenders.
The firm
As Australia’s leading independent law firm, our culture has been built by innovative thinkers. They are the driving force behind our firm and if you choose to be part of the team your expectations will be challenged every step of the way.
We’re looking for individuals who will thrive under our spirit of independence. Dynamic personalities who can collaborate, innovate and strive for success within our collegiate culture. In return we will work to help build the career you’ve always wanted. Are you up for the challenge?
Why Clayton Utz?
As part of this innovative team you will be working with some of the sharpest legal minds in the industry. Clayton Utz has also been a powerful force in Australian pro bono practice, striving to deliver justice for those who need it and not just those who can afford it. Imagine what you could achieve at a top law firm that actually values independent thinking. A law firm who challenges the status quo.
Go on, challenge your expectations.
How to apply?
We prefer to work directly with candidates, if you are interested in this role, please click here or contact Kate Medlen on 03 9286 6752 for more information. Clayton Utz is an inclusive employer that supports flexible work arrangements, please feel free to discuss your flexibility needs with the recruiter for this role.
Accessibility and Inclusion
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. Do you require any support or reasonable adjustments to complete your application? If so, please contact the recruiter via the above telephone number or via email to recruitmentsupport@claytonutz.com.
For more information on Clayton Utz, please visit www.claytonutz.com or follow us on LinkedIn here.
Agency submissions
Clayton Utz does not accept agency submissions unless the agency is specifically contacted by a member of the Clayton Utz Recruitment Team. Please do not forward candidate profiles or resumes to Clayton Utz partners, hiring managers or other employees - this will not constitute as an introduction to the firm and Clayton Utz will not be liable for a fee.