1 April 2019
FYI is a new breed of cloud document management and process automation for accountants. After three years in development, FYI launched into the Australian market in 2019 and is already attracting attention as a game-changer for Xero accountants. We are a team of experienced and passionate individuals based in Adelaide, Our end game is global expansion starting with the UK in the second half of 2019.
For more information, visit www.fyidocs.com
FYI is looking for a Client Success Manager (CSM) who can own the post-sales process to ensure our clients see early and ongoing return on investment in FYI.
This is a crucial new role reporting to the CEO. The CSM will own the relationship between each practice and FYI, nurturing them through their free 30-day trial to become active users of the platform and ultimately, passionate advocates of FYI.
You will be responsible for the design and execution of a well thought out customer onboarding framework that delivers the shortest path to value so that clients see early return from investing in FYI.
Through automated emails nurturing new trial clients, one to many webinars, and 1:1 conference calls, you will build strong relationships with new customers, ensuring their onboarding experience is positive.
The CSM's responsibilities will include;
How the CSM fits with the FYI team
The CSM will lead our support team based in the Philippines to ensure email support delivers the highest level of client satisfaction.
The broader FYI team will look to the CSM for input across key decisions in product, sales and marketing;
Measuring success of the role
What's in it for you?
Genuine scope for the right candidate to become part of our Senior Management team with opportunities for financial and professional growth, including a role in the global expansion of FYI.
Skills and Qualifications
$85k plus super, depending on experience
Send resume and cover letter to firstname.lastname@example.org telling us why you are suitable for this role.