Client Relationship Manager

Herbert Smith Freehills

Sydney

3 May 2021

We have a new opportunity for a Client Relationship Manager to join our Clients & Sectors team in Australia. You’ll be joining at a time of unprecedented focus on client strategy as we launch a refreshed client program. You will play a key role managing some clients in the program and work side by side with the relevant Client Relationship Partners to share information, drive the client strategy, and seek innovative ways to partner with some of our most significant clients.

This is a pure CRM role with no additional practice group responsibilities. Your key responsibilities will include:

  • Work with the relevant CRPs to set the growth strategy for nominated clients and provide account leadership internally and with the client
  • Bring a structured approach to the management of nominated clients to ensure accountability of objectives; and to develop multi-dimensional (products/region) relationships across clients
  • Build your own network of relationships within the client in order to be the internal advocate/voice of the client in decision making.
  • Develop an in-depth understanding of the nominated clients and their businesses in order to identify emerging client need and improve knowledge of the client within the firm.
  • Coach and work with partners and lawyers to develop the client team to best meet client need and to execute on the growth strategy.
  • Engage in and encourage active support of the firm's Client Listening Programme.

Skills & Experience

  • 3-5+ years’ experience managing significant clients in a Professional services environment, including demonstrable revenue growth.
  • Strong interpersonal skills, with a proven ability to build trusting relationships with the partnership and business services management alike.
  • Demonstrated experience building strategic business relationships and identifying/pursuing new business.
  • Proven ability to plan and execute against medium term business development plans/goals.
  • Inherent drive to succeed, and proven ability to develop and execute solutions to short term barriers and setbacks.
  • Experience project managing major tenders and bids.
  • Appropriate undergraduate degree qualifications. Post graduate qualifications are highly regarded.

What we Offer

  • We recognise that the success of our business and our clients relies on the skills, knowledge and ideas of all our people. We are dedicated to creating an exceptional experience for our clients and we value empathy, simplicity and commerciality.
  • At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work.
  • Herbert Smith Freehills have committed to a 60% baseline for office working under our agile working revamp, therefore the role can entail both in office and agile working arrangements.
  • To view our benefits in Australia, please follow this link.

To Apply

If you are interested in the above role, please 'Apply' For any questions or a confidential discussion, please contact Josephine Tse at Josephine.tse@hsf.com.

We have a new opportunity for a Client Relationship Manager to join our Clients & Sectors team in Australia. You’ll be joining at a time of unprecedented focus on client strategy as we launch a refreshed client program. You will play a key role managing some clients in the program and work side by side with the relevant Client Relationship Partners to share information, drive the client strategy, and seek innovative ways to partner with some of our most significant clients.
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