Matt Johns has extensive experience in assisting companies to develop strong, logical, defensible and inspiring strategies.
He helps organisations create better workplace cultures, by inspiring them to change the environment they work in; a key secret to success for many businesses.
Johns has developed a unique methodology which incorporates ethnography as a way to understand people and their unique behaviour, and through this, develops targeted learning solutions to build the skills and capabilities required to transform experiences.
Johns has extensive experience working with leadership groups throughout and beyond the Asia Pacific Region, where he guides and advises Boards and Executives to clarify their strategy, define their goals, and make clear choices on how to achieve them.
Matt uses his unique experience in the police and as the Acting Chief Strategy Officer at Deloitte to help firms develop a deep understanding of the experience they are currently creating for their customers.
Recent ICON Events
ICON XQ Market Leadership Australia & New Zealand Conference (2018)
Johns spoke about how to cultivate a team of people who are focused on building relationships. He aimed to help teams nurture and grow their businesses by leveraging clients and existing relationships which included the best practice case studies and practical tips.
ICON Webinar: A Journey of Discovery Into the Client Experience Equation
Johns defined the client experience, 10 guiding principles, and discussed how to turn client experience into an advantage in professional work.