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Client Development Executive

Norton Rose Fulbright
Sydney

5 February 2021

Norton Rose Fulbright is a global legal practice. We provide the world's pre-eminent corporations and financial institutions with a full business law service. We have more than 4000 lawyers based in over 58 offices across Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East and Central Asia.

As a Client Development Executive you will support account management, continuously look at opportunities for client growth, contribute to bid and tender activity and support the Marketing and Business Development team on a variety of projects. There is plenty of opportunity and scope within this role for career development, as you work towards managing your own portfolio of key clients, alongside highly engaged senior Partners. As an integral member of a close-knit national team you will leverage your background in B2B business development to hit the ground running. Previous experience in a professional services firm would be an advantage.

Responsibilities

  • Undertake research with a view to deepening understanding of clients’ circumstances, issues, expectations and needs.
  • Facilitate the gathering and sharing of client intelligence and success stories from partners and fee earners who interact with client contacts.
  • Participate in the development of account management plans for allocated clients and support the implementation of those plans.
  • Ensure client plans, client information and client intranet pages are kept up to date and relevant documents are accessible to the client team.
  • Assist with internal and external reporting.
  • Monitor extent to which standards and behaviours set out in our Client Service Charter are being consistently demonstrated in our client engagement.
  • Identify opportunities for seeking client feedback and facilitate the feedback process.
  • Assist with the organisation and execution of key client events and hospitality, including the development of materials.
  • Assist the Director of Client Programs with management of the overall key client budget.
  • Project manage and deliver bids and tenders for allocated clients, with support from other BD team members and the strategic bids team as appropriate. This includes supporting value proposition development, as well as undertaking copywriting and editing.
  • Assist with the development and delivery of national / international marketing campaigns, improvement projects and initiatives. This may include research, copywriting and scripting communications, systems and processes, project and budget management, etc.

Requirements

  • Solid understanding of relationship or account based marketing programs and B2B buyers’ decision process.
  • Excellent writing, editing and communications skills.
  • Excellent attention to detail and a commitment to high quality outputs.
  • Understanding of and commitment to client service excellence.
  • Ability to influence and challenge senior executives on the value and strategic alignment of proposed client and business development activities.
  • Ability to identify value proposition based on client needs matched with expertise.
  • Ability to deal with a variety of competing priorities and a willingness and aptitude for addressing issues and finding solutions to problems.
  • Knowledge of Microsoft Office Suite and Outlook; knowledge of InterAction CRM preferred

At Norton Rose Fulbright Australia, you will be rewarded with genuine career prospects and an excellent team environment renowned for its collaborative culture, passion for client service and professional development opportunities.

Please note we will not be accepting applications from recruitment agencies for this position.

Norton Rose Fulbright values diversity and strives to create an inclusive environment where all employees can bring their whole selves to work. We embrace the opportunity to contribute to the communities in which we work which underpins our strong Corporate Social Responsibility (CSR) program. We provide a range of opportunities in which our people can make a difference to their local and global communities including through pro bono legal work, charitable giving, volunteering and support for the environment.

We are proud that Norton Rose Fulbright in Australia has been recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) as well as a silver employer for LGBTI Inclusion through the Australian Workplace Equality Index.

We encourage Aboriginal and Torres Strait Islander candidates to apply.

To apply online please click 'Apply'.

It is the policy of NRFA Group to provide workplace adjustments for qualified persons with disabilities who are employees or applicants for employment. If you need assistance or adjustments to fully participate in the application/interview process, please contact recruitmentaustralia@nortonrosefulbright.com.

If you are trans or gender diverse and would like a confidential discussion before applying, please contact Yvette Borradale (03) 8686 6003 or Scott Baker (02) 9330 8578.

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