Client Engagement & Systems Coordinator

11 February 2020

With approximately 50,000 talented people globally and 5,500 talented people based in more than 50 offices in Australia and New Zealand, we engineer projects that will help societies grow for lifetimes to come. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. Our purpose is simple, we exist to future proof our cities and our environment.

To find out more about working at WSP, our culture and values, WSP and please visit our website.

The Opportunity

Due to growth, we are seeking a relationship-focused, tech-savvy Client Engagement & Systems Coordinator to join our Sydney office.

This is a new role which has been created to provide analytical and operational support to the team, and reports directly to the Head of Client & Partnerships.

You will lead client engagement activities through the design/management of appropriate systems, collection and analysis of market intelligence to ultimately help us actively engage key audiences.

Day to day, you will:

  • Manage the marketing and communication automation systems and provide user training
  • Build integrated marketing campaign templates for a seamless customer experience
  • Own the eDM calendar for thought leadership, research reports, events, partnerships and projects
  • Provide regular engagement and post-campaign reports and analysis
  • Prepare the quarterly market intelligence reports
  • Actively engage with the business to capture key stakeholder information
  • Ensure continuous optimisation of systems and processes to evolve marketing and communication automation capability

What we'll love about you

You will have a degree in Marketing, Communications or Business and have a couple of years’ experience in email marketing, customer engagement and/or in a relationship management role. You will also bring:

  • Knowledge of marketing automation platforms such as Marketo (preferred) or similar. Experience in Salesforce, Campaign Monitor, ActiveCampaign, or Eventbrite-based marketing campaigns would also be advantageous
  • Excellent stakeholder management and communications skills
  • Previous experience in the infrastructure sector, particularly within an industry group or membership organisation, would be ideal
  • Basic knowledge of HTML and SQL (desirable)

What we will offer you

At WSP we provide a diverse and inclusive work environment and offer many personal and professional development opportunities that are aimed to help you deliver your best self to the role whilst managing your personal life in balance. We have been recognised for the second consecutive year as a Great Place to Work® with year-on-year increases in employee engagement.

Some of the many benefits we offer our employees include:

  • Flexible working hours and working from home
  • Global mobility
  • Parental leave & purchased additional annual leave
  • Corporate employee discounts and offers
  • Salary continuance insurance
  • Wellness at work & social club
  • Workplace giving /volunteering
  • Employee reward & recognition program
  • Professional and technical development opportunities

Inspired by Diversity, Driven by Inclusion

Discover a forward-thinking culture that incorporates some conventional yet non-negotiable qualities—like respect, integrity and trust. We welcome to the table all perspectives, strengths, skills, creeds and genders because we know that diverse ideas breed extraordinary results.

WSP supports a diverse and inclusive work environment as well as equal employment opportunities. We encourage Aboriginal and Torres Strait Islanders and people of culturally diverse backgrounds to apply.

Please note we will not be engaging the services of recruitment agencies for this role.

To Apply

To Apply for the above role, please click here.

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