APSMA SA: Outperforming through Client Experience Excellence

Professional service firms that succeed in this area stand to benefit from an increase in client instructions, higher client retention and advocacy, greater productivity and a significant reduction in debtor days, complaints and regulatory risk.

The word ‘service’ needs to be in the DNA of a firm and reinforced at every level. It can never just be a marketing strategy or a tick box exercise. This presentation will explain where to start and how to develop an implementable plan for best results in Client Experience Excellence at your firm.

Attend this seminar if:

• You think your clients are satisfied but you’re not certain if that’s enough
  
• You want to gain a commercial advantage with a strong service culture
  
• You would like to build capabilities of staff but you’re not sure how to help
  
• You want leaders to enable staff and team members to champion service
  
• You’re looking for strategies to embed and continually improve Client Excellence