1. Purpose
This policy outlines the cancellation and refund conditions for ICON events. Unless a specific cancellation policy is listed within the event details on the ICON website, the following terms apply.
2. Cancellation TermsWebinars
Cancellations must be made in writing to ICON at info@iconapac.comno later than 24 hours prior to the event for a full refund.
If cancellations are made less than 24 hours prior to the event, no refund will be issued. However, another person of similar membership level may be nominated to take the place by contacting ICON.
Seminars, Workshops, Networking, and Social Events
Cancellations must be made in writing to ICON at info@iconapac.com no later than 7 days prior to the event for a full refund.
If cancellations are made less than 7 days prior to the event, no refund will be issued. However, another person of similar membership level may be nominated to take the place by contacting ICON.
Conferences and Forums
Cancellations must be made in writing to ICON at info@iconapac.comno later than 14 days prior to the event for a full refund.
If cancellations are made less than 14 days prior to the event, no refund will be issued. However, another person of similar membership level may be nominated to take the place by contacting ICON.
Masterclasses
Cancellations must be made in writing to ICON at info@iconapac.comno later than 7 days prior to the event for a full refund.
If cancellations are made less than 7 days prior to the event, no refund will be issued. However, another person of similar membership level may be nominated to take the place by contacting ICON.
Next Step and Fast Track Programs
Cancellation for the complete Next Stepand Fast Track Programs must be made in writing to ICON at info@iconapac.comno later than 5 full business days prior to the event for a full refund.
If cancellations are made within 5 full business days, no refund will be issued. However, another person of similar membership level may be nominated to take the place by contacting ICON.
If enrolled in the complete Next Step Program, no refunds are given for individual sessions. However, another person of similar membership level may be nominated to take the place for a single session by contacting ICON.
If enrolled in one or more sessions individually, cancellations must be made in writing to ICON at info@iconapac.comno later than 48 hours prior to the event for a full refund.
If cancellations are made less than 48 hours prior to the event, no refund will be issued. However, another person of similar membership level may be nominated to take the place by contacting ICON.
For cancellations, substitutions, or further inquiries, please contact:
ICON
8 Joseph Whitehouse Close, Minto NSW 2566
info@iconapc.com
Document Control
Author: Liz Nettleton (General Manager)
Date Created: February 2025
Approved By: ICON Board
Date Approved:19 February 2025
Next Review Date: 30 January 2026
