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  • ICON Singapore: Next Step Session 3 - Managing the Client Relationship

ICON Singapore: Next Step Session 3 - Managing the Client Relationship

  • 11 October 2017
  • 08:45 - 10:15 (UTC+08:00)
  • CulinaryOn, #04-63, Tower 2, One Raffles Place


  • Members of the Association of Proposal Management Professionals

Registration is closed

How can you impact a client relationship? In large firms, you may feel that client relationships are far removed from your day-to-day role. This couldn’t be further from the truth. It’s vitally important that we are client-centric at all levels. In this session, you will learn about what you can do to improve and impact the client relationship within your firm.

What we will cover:

  • what it really means to be client-centric
  • what role you can play to help manage a client account and cross-sell services
  • how to negotiate the challenges of a client that spans many of your firm's service offering
  • how to advise your partners/business leaders on managing the client relationship.

Presenter details:


Luke Soon, Customer Experience Leaders, EY

Luke is an experienced executive with a skill for start-up and operational transformations of fast moving and volatile businesses. He combines customer relationship management, marketing, product management, and sales and distribution gained from his work in the accounting, banking and technology sectors. Luke currently leads the CX practice at EY for the ASEAN region.

Event details:

Date: Wednesday, 11 October 2017
Time: 8:45 am - 10:15 am (includes a light breakfast)
Location: CulinaryOn, #04-63, Tower 2, One Raffles Place

ICON Members: AUD $95 (SG $100)
Non-Members: AUD $130 (SG $140)

ICON thanks event sponsor:

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