Client feedback 101 – what you need to know
"With all the discussion about client experience, how do we really know what clients, want, think, experience and expect? As marketers, we need to be the voice of the client inside the firm. This webinar will walk you through a range of client input and feedback tools that really work. Somewhere in this range of tools there will be something that suits your kind of professional service firm, budget and resources. We promise there will be something you can start on today - no lengthy business case or decision needed!
Marketing, Strategy & Client Service SpecialistMarketing Logic
Vivienne Corcoran has been listening to professional service firm clients for more than 20 years. With data and verbatim conversations from a huge range of clients for law, accounting, engineering, IP, IT and more firms and businesses across Australia and the region, she can show you client feedback and input options that work. This is not arcane theory, this is practical tools and tips to get started straight away. Vivienne is Director of strategy at Marketing Logic and has become so excited by client feedback it is currently the subject of her PhD with Edinburgh Business School".
Auckland - 2:00 pm - 3:00 pm
Sydney / Melbourne / Brisbane - 12:00 pm - 1:00 pm
Adelaide - 11:30 am - 12:30 pm
Hong Kong / Singapore / Perth - 10:00 am - 11:00 am
Webinar - login details to be sent to registrant closer to the webinar. Please ensure your IT department has added firstname.lastname@example.org to your firm's whitelist to ensure you receive the details.
Please note, we will record the webinar and send it to all registrants.