Are you ready to uncover the hidden factors that can make or break your firm's customer experience (CX)? Join us for a deep dive into the challenges and opportunities within the professional services industry, where we'll explore five surprising truths about CX that are transforming the way firms operate.
Webinar Focus:
The Speaker
Peter Johnston works with organisations to achieve cultural and behavioural shifts to become customer-centred. He's run professional consulting teams across Europe, the UK, US, Australia and New Zealand, and now helps founders, owners and CEO's reinvent their organisations. After starting his career as an organisational psychologist, Peter applies behavioural science and research to help senior leaders tackle complex CX problems. Peter's day-to-day work involves collaborative co-design techniques such as customer and experience journey mapping to achieve behavioural change.