Felicity McNish
AI Business Solutions Specialist, Microsoft

With over a decade of experience in the tech industry, Felicity specialises in developing and implementing AI strategies that improve business operations and client experiences. She’ll share how AI can be applied in ways that make a tangible difference in professional services.

Jon Eime – Copilot Solution Engineer at Microsoft

Jon Eime is a seasoned IT professional with over 20 years of experience across diverse customer segments, with a strong focus on the public sector and defence. Currently working as a Solution Engineer, Jon specialises in Microsoft technologies, modern workplace solutions, and AI-driven productivity tools such as Microsoft 365 Copilot.

His career spans the evolution from on-premises infrastructure to virtualisation and cloud transformation, including full adoption of Microsoft 365 and Azure services. Before joining Microsoft, Jon supported organisations in modernising their systems and driving workplace innovation, most recently through roles at Avanade and Accenture.

Passionate about enabling users to unlock the full value of modern workplace investments, Jon is committed to helping organisations embrace AI and Copilot technologies to boost productivity and collaboration.

2:15 PM – 3:00 PM | Session 2: Client Influence: Turning relationships into results

Angela Taylor
Head of Client Experience & Market Strategy, BDO

Angela Taylor leads a national Clients & Markets portfolio spanning business development, bids, and client and market research. A passionate advocate for placing clients at the centre of strategy, Angela embeds the voice of the client into every conversation through BDO’s client listening programs. Her work ensures client feedback shapes service innovation, market positioning, and growth strategies. With over 20 years’ experience in professional services, Angela brings a practical perspective on how influence, insight and collaboration can turn strong relationships into measurable results.

Carmen Wearne, Senior Leader and Strategist - Clients and Market Growth, Consulting 

A driven and resilient leader with over 20 years’ experience in senior roles, focused on driving Business Growth, Organisational Transformation & Team Performance. Carmen’s career is shaped by a unique foundation — representing Australia, as an Olympian, in Rowing. She is passionate about taking her high-performance experience and skills into business, helping organisations to transform and adapt, unlock their workforce potential and to create competitive advantage.

Her career spans global corporates and complex change environments, including Ernst & Young, Ashurst and Deloitte. Carmen spent 10 years in the UK building the foundations of her career in marketing, business development, and client strategy and experience. Most recently, Carmen has worked in senior Client Leadership, GTM strategy and Growth Transformation roles at Deloitte Australia.

Kylee Unwin - APAC Winning Work & Marketing Leader

Kylee is a seasoned business development and marketing leader with nearly two decades of experience driving strategic growth across the infrastructure and advisory in professional services. As APAC Winning Work & Marketing Leader at GHD, Kylee leads regional efforts to evolve client engagement and unlock new market opportunities. Her career spans sectors including Defence, energy, mining, water, transport, and advisory, where she’s led transformative shifts in how organisations win work and build enduring client relationships. Kylee brings a sharp, consultative lens to account management - balancing commercial outcomes with deep client centricity. She’s passionate about helping teams navigate complexity, create value, and grow trust in dynamic environments.

3:00 PM – 3:30 PM | Refresh & Recharge

Afternoon tea.

3:30 PM – 4:15 PM | Session 3: Pricing for Impact: Balancing value and commercial success 

Dan Hadley - Director & Principal Management Consultant, Excelsior Management Consultancy

Dan Hadley is a highly experienced management consultant with a strong background in corporate consultation, business growth, management systems, and sales leadership. Dan is the President of the Institute of Management Consultants (IMC) SA/NT Chapter and the Director of Excelsior Management Consultancy. He has worked across diverse industries and international markets, helping organisations streamline operations and achieve strategic goals. Dan’s approach blends analytical rigour with practical insight, making him a trusted advisor to firms seeking sustainable development and performance excellence. His work is grounded in real-world experience and a commitment to continuous improvement.

4:15 PM – 5:00 PM | Session 4: Evidence of Influence: Making BDMC results impossible to ignore 

5:00 PM – 5:15 PM

Closing Remarks and wrap-up takeaways from the ICON President.

5:30 PM – 7:30 PM | Unwind. Connect. No Slides Required.