Asking for a raise. Giving a critical performance review. Saying no to someone. Confronting disrespectful and hurtful behavior.
Do you find yourself in situations needing to have these conversations but you tend to avoid them? Brush it under the carpet? Lie low and hope that the situation will simply blow over?
While we tend avoid these difficult conversations – they have shown to have a significant economic and psychological impact on business and us.
In this session you will learn:
- Understand the impact of difficult conversations?
- What makes these conversations so tough to have?
- Tangible frameworks and tools to plan and make the dialogue a productive one?
- Moving the relationship forward
- Role Play and hands on practice of your real life tough conversations
Who should attend?
- Team Leaders and Managers
- Client facing executives
- Business Development professionals
- Anyone who has had to/anticipates having to have a tough dialogue.
This is a hands on, role play intensive lunch n learn. In small groups you will role play (with another participant) having a difficult dialogue. Each group will have 1-2 practical scenarios where they practice using the tools to make the conversation easier.
Divya Ahluwalia is a communication coach at Templar Advisors.
Her client resume includes leading financial services institutions - Goldman Sachs, HSBC, Citi, UBS, Standard Chartered Professional Services - Deacons, Luxury brands- Van Cleef and Arpels, DFS Galleria and Large Corporates - Thomson Reuters, Experian and Paypal.
Prior to Templar, Divya has been an award-winning marketing marketing and communication professional with Fortune 100 companies shaping communication strategies for globally iconic brands. Her background means she has always been at the forefront of the What, Who, Why and How of communication.
Divya has coached on difficult connversations with The American Chamber of Commerce- Women of Influence awards, Women in Law and The Women’s Foundation along with her corporate clients.
She has an MBA from Carnegie Mellon University, USA. She has lived and worked in India, USA, Middle East and now calls Hong Kong home.
||Tuesday 21 February, 2017
||12:30 PM to 2:00 PM
||White & Case, Room 901, 9/F, Central Tower, 28 Queen’s Road Central, Hong Kong
||APSMA Members: Complementary
Non-Members: $300 HKD | $55 AUD
APSMA Thanks the Event Sponsor: