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  • ICON QLD: Driving & Sustaining Key Account Management

ICON QLD: Driving & Sustaining Key Account Management

  • 26 July 2017
  • 12:15 - 14:00 (AEST)
  • BDO, Level 10 - 12 Creek St Brisbane


  • Members of the Association of Proposal Management Professionals (ANZ) Chapter

Registration is closed

Developing and managing client relationships is critical to the success of a professional services firm. A successful key account program is critical for achieving revenue and growth objectives, but given the complexity surrounding key account programs, this isn’t an easy task. In this session we’ll discuss the principles for driving and sustaining key account program effectiveness and how you can maximise the value of your program.

By attending this session, you will learn practical tips including:

  • Principles for establishing a successful key account program
  • The action steps for improving or building out your key account program
  • The drivers of key account growth

About the speaker:

Amy Orr serves as an Executive Advisor in Australia and New Zealand, working across CEB’s Sales and Customer Service programs from the CEB (is now Gartner) Sydney office.

In this role, Amy regularly facilitates discussions with senior executives and their teams on how best to apply peer experience and CEB's quantitative insight to their own context.

Members seek out Amy’s input as a thought-partner and interpreter of CEB research in areas such as: customer service experience and measurement, service channel strategy, frontline talent development, and manager effectiveness. She frequently partners with organisations to execute strategies in line with “The Challenger Sale,” “The Challenger Customer,” “The Effortless Experience,” and other customer-related topics.

Event details:

 Date: Wednesday 26 July 2017
 Time: 12:15 pm for registration 
12:30 pm to 2:00 pm (includes light lunch)
 Location: BDO, Level 10 - 12 Creek St Brisbane 
 Price: ICON Members - $55 AUD
Non Members - $77 AUD

ICON thanks event sponsor:

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