The Professional Services industry has certainly not been immune to the impacts of Covid-19. From changes in buyer needs and behaviour, to a sharp and sudden move to CX being almost entirely digital, the difficulty in predicting and responding to an uncertain environment and everything in between, Marketing and BD professionals have a vital role to play in ensuring client connectivity and revenue generation remain strategic and effective despite these challenges.
So what do our leaders expect from us?
Join us for a discussion where 3 of our industry's Managing Partners talk us through their thoughts around the challenges faced by the industry, how professional firms can look to succeed despite uncertainty, and how they see their Marketing and BD teams helping to drive that success. The discussion will be moderated by ICON's President and Grant Thornton CMO, Fraser McNaughton.
We also welcome any questions you'd like to ask of our Managing Partners in advance. Please send these through to our team for us to address on the day.
Managing Partner, Colin Biggers & Paisley
Nick Crennan is the Managing Partner of Colin Biggers & Paisley and a partner in the construction and engineering practice.
He leads a partnership of 69 partners and team of 500 people to provide legal services to Australian, Asian and global businesses as well as governments, through the practice's offices in Sydney, Melbourne and Brisbane.
Nick leads the development and implementation of Colin Biggers & Paisley's Strategic Plan which sets out the practice's purpose - to collectively build and secure the future of our clients, colleagues and community.
Nick was named in Doyle's Guide 2016 and 2018 as a recommended construction and infrastructure lawyer in NSW. In the 2019, 2020 and 2021 editions of The Best Lawyers in Australia, Nick is recognised as a leading Alternative Dispute Resolution and Construction and Infrastructure lawyer. Nick is admitted to practice in the Supreme Court of NSW and High Court of Australia.
Regional General Manager & Senior Technical Director, GHD Pty Ltd
May Ngui is Regional General Manager of GHD’s Australian Capital Territory (ACT) and Southern New South Wales (NSW) operations, based in Canberra, Australia.
GHD is one of the world’s leading professional services companies operating in the global markets of water, energy and resources, environment, property and buildings, and transportation. May is a trailblazer for women in engineering, an advocate for diversity and was the first woman appointed to the Board of GHD in 2009.
With engineering consultancy experience in infrastructure design spanning 35 years, May has worked on a broad range of projects for numerous clients in Australia and around the world. May continues to provide contemporary advice in her subject matter area to multinational clients on operational strategy development and ‘future-preparing’ for technological obsolescence and fast-paced evolution.
She was recently appointed an Honorary Fellow of Engineers Australia and is a graduate member of the Australian Institute of Directors. Outside of work, May volunteers with the Brooke Trust, a charity that aims to preserve the unique heritage of Sarawak.
CEO, Grant Thornton Australia
Greg Keith was appointed CEO of Grant Thornton Australia in July 2015, and proudly leads a talented and passionate team of advisors focussed on helping mid sized business clients grow.
Under Greg’s guidance Grant Thornton is expanding on its traditional service offerings to include technology, trading with Asia, debt refinance, payments advisory, profit improvement and leadership and culture solutions. Greg is committed to diversity and innovation. Greg is a member of the Grant Thornton Australia Board and heads the Leadership Team which is responsible for the strategic direction and performance of Grant Thornton Australia.
Greg is a former Office Managing Partner of our Melbourne and Sydney Offices, and previously headed our National People & Culture, Marketing, Industry and Asia teams.
With Habitat for Humanity Australia, in July 2015, Greg and 130 of his Partners travelled to Phnom Penh in Cambodia where they worked as one to build 10 homes for 10 families and again in July 2018, Greg and 150 of his Partners travelled to Danang in Vietnam to build homes for 13 families. Greg now sits on Habitat for Humanity Australia’s Advisory Board.
Chief Marketing Officer, Grant Thornton Australia
Fraser McNaughton is the Chief Marketing Officer at Grant Thornton Australia. Based in Sydney he leads a national team of highly experienced and enthusiastic marketing, sales and communications professionals, together, responsible for defining and delivering Grant Thornton’s go to market vision, strategy and objectives.
Fraser is an experienced and intuitive marketing and sales professional who, as a member of Grant Thornton’s executive team, has a particular passion for improving client interactions as a driver of better client experiences and the foundation to brand loyalty and sustainable revenue growth. He has over 25 years experience and a proven record of achievement in the professional services, financial markets, insurance and digital media industries.
Fraser is also currently acting President at ICON APAC, a network of over 2000 B2B professionals working as marketers, sales leaders, business developers, customer engagement specialists and communicators, from sectors as diverse as accounting, legal, engineering, property and architecture, technology, management and more.
Outside of work Fraser enjoys quality time with his family and prolonging his football career as long as he can.
||Wednesday, 23 September 2020
||Auckland - 1:00 pm - 2:00 pm
Sydney / Melbourne / Brisbane - 11:00 am - 12:00 pm
Adelaide - 10:30 am - 11:30 am
Hong Kong / Singapore / Perth - 9:00 am - 10:00 am
||Webinar - login details to be sent to registrant closer to the webinar
Webinars are also recorded and loaded onto our website for future viewing
||ICON Member: Free
Non Member: AUD$90