ICON Webinars

You asked and we’ve listened. ICON is bringing you regular, easy to consume learning and development sessions by webinar.

Running twice a month, the webinar series will cover content on a variety of topics under our core specialisms of marketing, business development, communications and key account management – so you can keep your professional skills up to date with the latest learnings. We’ll also include some soft skills training to help you thrive in your role.

“I’ve attended two webinars (Designing Great Client Experiences with Matt Johns and Leveraging Your Purpose At Work with Grant Herbert) and found both extremely useful and the quality excellent. 

I’m looking forward to ICON’s future offerings and bringing in my colleagues to attend as well.” A delighted ICON member

Webinar tips:

We recommend you use Google Chrome to view this webinar as it is the most advanced in terms of integrating the WebRTC technology behind the webinar.  The latest versions of Opera, Safari, Mozilla Firefox and Edge are also supported. Internet Explorer will not work. We also suggest you forward this document to your IT department so that they can make any necessary adjustments to the firm's firewalls. 

Upcoming events

    • 12 February 2020
    • 12:00 PM - 1:00 PM
    • Webinar login details will be emailed to registrants
    Register

    Join Michael James and the ICON team as we delve more deeply into effective communication.  

    More details will follow on this great webinar. 

    Event details:

    Date:  Wednesday, 12 February 2020
    Time:

    Auckland - 2:00 pm - 3:00 pm
    Sydney / Melbourne - 12:00 pm - 1 :00 pm
    Brisbane - 11:00 am - 12:00 pm
    Adelaide - 11:30 am - 12:30 pm
    Hong Kong / Singapore / Perth - 9:00 am - 10:00 am

    Login Details:

    Webinar - login details to be sent to registrant closer to the webinar.

    Please note the webinar will be recorded and sent to all registrants.

    Price: ICON Member: AU$40
    Non Member: AU$90
    * Please note all invoices will be in AUD. 


    • 26 February 2020
    • 12:00 PM - 1:00 PM
    • Webinar login details will be emailed to registrants
    Register

    Join experienced business writer Grant Butler as he takes us on a journey that will improve our business writing.  More details will follow soon.

    About the presenter:

    Grant Butler is the founder of Editor Group, a former senior journalist with The Australian Financial Review and the author of the book Think Write Grow (Wiley), about writing thought leadership material. Editor Group has offices in Sydney, Singapore and New York. The firm provides writing and editing services to leading professional firms, technology companies, financial institutions and government agencies. It has delivered articles, reports, case studies, websites, speeches, videos and more to organisations across Asia Pacific, including AECOM, Arup, Commonwealth Bank, Deloitte, Herbert Smith Freehills, INSEAD, Microsoft, PwC, Singtel Optus and UOB. Grant is also a long-time ICON member who oversees our content activities and formerly edited PSF Journal for our members.

    More details will follow on this great webinar. 

    Event details:

    Date:  Wednesday, 26 February 2020
    Time:

    Auckland - 2:00 pm - 3:00 pm
    Sydney / Melbourne - 12:00 pm - 1 :00 pm
    Brisbane - 11:00 am - 12:00 pm
    Adelaide - 11:30 am - 12:30 pm
    Hong Kong / Singapore / Perth - 9:00 am - 10:00 am

    Login Details:

    Webinar - login details to be sent to registrant closer to the webinar.

    Please note the webinar will be recorded and sent to all registrants.

    Price: ICON Member: AU$40
    Non Member: AU$90
    * Please note all invoices will be in AUD. 


    • 11 March 2020
    • 12:00 PM - 1:00 PM
    • Webinar details will be confirmed closer to the webinar
    Register

    Using the ten principles behind great customer experiences

    Presenter details:

    Matt Johns
    As a qualified former under cover officer, Matt has spent a long time understanding what drives human behaviour. Matt uses his unique experience in the police and as the Acting Chief Strategy Officer at Deloitte to help firms develop a deep understanding of the experience they are currently creating for their customers.

    Matt believes the experience your organisation creates for your customers is one of the most powerful competitive advantages you can develop. Yet too many businesses are leaving this to chance and in many cases barely doing enough to keep up with their competition. Together with you, he seeks to understand how they truly feel and think, not just what they are prepared to say.

    From this base, he works with you to visualize the end to end experience by tracking the emotive journey of the customer and identifying opportunities to transform the experience. He guides you through a process of targeted ideation to design new, compelling experiences, including robust testing to ensure each new idea will have the desired impact. Ultimately, his goal is to help you design deliberate experiences for your customers that will create true competitive advantage.

    Event details:

    Date:  Wednesday, 11 March 2020
    Time:

    Auckland - 2:00 pm - 3:00 pm
    Sydney / Melbourne - 12:00 pm - 1:00 pm
    Brisbane - 11:00 am - 12:00 pm
    Adelaide - 11:30 am - 12:30 pm
    Hong Kong / Singapore / Perth - 9:00 am - 10:00 am

    Login Details:

    Webinar - login details to be sent to registrant closer to the webinar.

    Webinars are also recorded and sent to registrants.

    Price: ICON Member: AUD$40
    Non Member: AUD$90
    * Please note all invoices will be in AUD. 

    • 25 March 2020
    • 12:00 PM - 1:00 PM
    • Webinar login details will be emailed to registrants
    Register

    Join Vannessa McCamley, Principal Consultant, Link Success for her insight into stakeholder management using best practice case studies and practical tips. How should you best assess your internal landscape, manage difficult stakeholders by turning them into supporters, and leverage supporters to turn them into your champions.

    More details will follow soon.

    Event details:


    Date: Wednesday, 25 March 2020
    Time: 

    Auckland - 2:00 pm - 3:00 pm
    Sydney / Melbourne - 12:00 pm - 1 :00 pm
    Brisbane - 11:00 am - 12:00 pm
    Adelaide - 11:30 am - 12:30 pm
    Hong Kong / Singapore / Perth - 9:00 am - 10:00 am

    Login Details:  Webinar - login details to be sent to registrant closer to the webinar.


    Please note the webinar will be recorded and sent to all registrants.

    Price: ICON Member: AU$40

    Non Member: AU$90
    * Please note all invoices will be in AUD


    • 01 April 2020
    • 12:00 PM - 1:00 PM
    • Webinar login details will be emailed to registrants
    Register

    There is no such thing as the perfect presentation, only the best version for that particular audience on that particular day.

    Join Victoria Mintey for this relevant webinar on Presenting with Impact and how to stand out from the crowd.

    More details will follow soon.

    Event details:

    Date:  Wednesday, 1 April 2020
    Time:

    Auckland - 2:00 pm - 3:00 pm
    Sydney / Melbourne - 12:00 pm - 1 :00 pm
    Brisbane - 11:00 am - 12:00 pm
    Adelaide - 11:30 am - 12:30 pm
    Hong Kong / Singapore / Perth - 9:00 am - 10:00 am

    Login Details:

    Webinar - login details to be sent to registrant closer to the webinar.

    Please note the webinar will be recorded and sent to all registrants.

    Price: ICON Member: AU$40
    Non Member: AU$90
    * Please note all invoices will be in AUD. 


    • 17 June 2020
    • 12:00 PM - 1:00 PM
    • Webinar details will be confirmed closer to the webinar
    Register

    Using Design Thinking to improve the client experience

    Presenter details:

    Matt Johns
    As a qualified former under cover officer, Matt has spent a long time understanding what drives human behaviour. Matt uses his unique experience in the police and as the Acting Chief Strategy Officer at Deloitte to help firms develop a deep understanding of the experience they are currently creating for their customers.

    Matt believes the experience your organisation creates for your customers is one of the most powerful competitive advantages you can develop. Yet too many businesses are leaving this to chance and in many cases barely doing enough to keep up with their competition. Together with you, he seeks to understand how they truly feel and think, not just what they are prepared to say.

    From this base, he works with you to visualize the end to end experience by tracking the emotive journey of the customer and identifying opportunities to transform the experience. He guides you through a process of targeted ideation to design new, compelling experiences, including robust testing to ensure each new idea will have the desired impact. Ultimately, his goal is to help you design deliberate experiences for your customers that will create true competitive advantage.

    Event details:

    Date:  Wednesday, 17 June 2020
    Time:

    Auckland - 2:00 pm - 3:00 pm
    Sydney / Melbourne / Brisbane - 12:00 pm - 1:00 pm
    Adelaide - 11:30 am - 12:30 pm
    Hong Kong / Singapore / Perth - 10:00 am - 11:00 am

    Login Details:

    Webinar - login details to be sent to registrant closer to the webinar

    Webinars are also recorded and sent to registrants.

    Price: ICON Member: AUD$40
    Non Member: AUD$90
    * Please note all invoices will be in AUD. 
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