ICON Webinars

You asked and we’ve listened. ICON is bringing you regular, easy to consume learning and development sessions by webinar.

Running twice a month, the webinar series will cover content on a variety of topics under our core specialisms of marketing, business development, communications and key account management – so you can keep your professional skills up to date with the latest learnings. We’ll also include some soft skills training to help you thrive in your role.

“I’ve attended two webinars (Designing Great Client Experiences with Matt Johns and Leveraging Your Purpose At Work with Grant Herbert) and found both extremely useful and the quality excellent. 

I’m looking forward to ICON’s future offerings and bringing in my colleagues to attend as well.” A delighted ICON member

Upcoming events

    • 28 August 2019
    • 12:00 PM - 1:00 PM
    • Webinar details will be confirmed closer to the webinar
    Register

    Using CX to improve the business

    In the second Deliberat/ICON webinar we will be diving deeper into why your customer experience focus needs to be clearly aligned to a business need - whether it be a recent acquisition, increased spend or cost reduction. The business need should be crystal clear before any work begins - this webinar will set out to impart how best to go about doing this. The webinar will explore the five key areas that your project needs to contribute to for it to be truly effective as well as how to avoid developing ideas in isolation (that often lose internal support). 

    In the second half of the webinar, we will also be discussing how to make sense of your business strategy to help guide your thinking and to ensure real value is created. 

    Presenter details:

    Matt Johns
    As a qualified former under cover officer, Matt has spent a long time understanding what drives human behaviour. Matt uses his unique experience in the police and as the Acting Chief Strategy Officer at Deloitte to help firms develop a deep understanding of the experience they are currently creating for their customers.

    Matt believes the experience your organisation creates for your customers is one of the most powerful competitive advantages you can develop. Yet too many businesses are leaving this to chance and in many cases barely doing enough to keep up with their competition. Together with you, he seeks to understand how they truly feel and think, not just what they are prepared to say.

    From this base, he works with you to visualize the end to end experience by tracking the emotive journey of the customer and identifying opportunities to transform the experience. He guides you through a process of targeted ideation to design new, compelling experiences, including robust testing to ensure each new idea will have the desired impact. Ultimately, his goal is to help you design deliberate experiences for your customers that will create true competitive advantage.

    Event details:

    Date:  Wednesday, 28 August 2019
    Time:

    Auckland - 2:00 pm - 3:00 pm
    Sydney / Melbourne / Brisbane - 12:00 pm - 1:00 pm
    Adelaide - 11:30 am - 12:30 pm
    Hong Kong / Singapore / Perth - 10:00 am - 11:00 am

    Login Details:

    Webinar - login details to be sent to registrant closer to the webinar.

    The webinar will also be recorded and sent to all registrants. 

    Price: ICON Member: AUD$40
    Non Member: AUD$60
    * Please note all invoices will be in AUD. 

    • 11 September 2019
    • 12:00 PM - 1:00 PM
    • Webinar - login details to be sent to registrant closer to the webinar.
    Register

    Client feedback 101 – what you need to know 

    • Tips, tricks and tools
    • Issues for those getting started, for those doing some but not sure what to do next, for those meeting resistance

      Presenter details:

      Vivienne Corcoran
      Marketing, Strategy & Client Service Specialist
      Marketing Logic


      Event details:

      Date:  Wednesday, 11 September   2019
      Time:

      Auckland - 2:00 pm - 3:00 pm
      Sydney / Melbourne / Brisbane - 12:00 pm - 1:00 pm
      Adelaide - 11:30 am - 12:30 pm
      Hong Kong / Singapore / Perth - 10:00 am - 11:00 am

      Login Details:

      Webinar - login details to be sent to registrant closer to the webinar. Please ensure your IT department has added info@iconapac.com to your firm's whitelist to ensure you receive the details. 

      Please note, we will record the webinar and send it to all registrants. 

      Price: ICON Member: AUD$40
      Non Member: AUD$60
      * Please note all invoices will be in AUD. 
      • 10 October 2019
      • 12:00 PM - 1:00 PM
      • Webinar details will be confirmed closer to the webinar
      Register
      Practical social media – a simple three step method

        Presenter details:

        Ryan Shelley
        Social media expert.
        Founder and managing Director of Pepper IT - award winning digital agency in Sydney's Potts Point.


        Event details:

        Date:  Thursday, 10 October 2019
        Time:

        Auckland - 3:00 pm - 4:00 pm
        Sydney / Melbourne - 
        12:00 pm - 1 :00 pm
        Brisbane - 11:00 am - 12:00 pm
        Adelaide - 11:30 am - 12:30 pm
        Hong Kong / Singapore / Perth - 9:00 am - 10:00 am

        Login Details:

        Webinar - login details to be sent to registrant closer to the webinar.

        Please note the webinar will be recorded and sent to all registrants.

        Price: ICON Member: AUD$40
        Non Member: AUD$60
        * Please note all invoices will be in AUD. 
        • 30 October 2019
        • 12:00 PM - 1:00 PM
        • Webinar details will be confirmed closer to the webinar
        Register

        How to qualitatively understand your clients

        Presenter details:

        Matt Johns
        As a qualified former under cover officer, Matt has spent a long time understanding what drives human behaviour. Matt uses his unique experience in the police and as the Acting Chief Strategy Officer at Deloitte to help firms develop a deep understanding of the experience they are currently creating for their customers.

        Matt believes the experience your organisation creates for your customers is one of the most powerful competitive advantages you can develop. Yet too many businesses are leaving this to chance and in many cases barely doing enough to keep up with their competition. Together with you, he seeks to understand how they truly feel and think, not just what they are prepared to say.

        From this base, he works with you to visualize the end to end experience by tracking the emotive journey of the customer and identifying opportunities to transform the experience. He guides you through a process of targeted ideation to design new, compelling experiences, including robust testing to ensure each new idea will have the desired impact. Ultimately, his goal is to help you design deliberate experiences for your customers that will create true competitive advantage.

        Event details:

        Date:  Wednesday, 30 October 2019
        Time:

        Auckland - 3:00 pm - 4:00 pm
        Sydney / Melbourne - 12:00 pm - 1:00 pm
        Brisbane - 11:00 am - 12:00 pm
        Adelaide - 11:30 am - 12:30 pm
        Hong Kong / Singapore / Perth - 9:00 am - 10:00 am

        Login Details:

        Webinar - login details to be sent to registrant closer to the webinar

        All webinars are recorded and sent to registrants.

        Price: ICON Member: AUD$40
        Non Member: AUD$60
        * Please note all invoices will be in AUD. 
        • 11 November 2019
        • 12:00 PM - 1:00 PM
        • Webinar details will be confirmed closer to the webinar
        Register
        Internal Communications – attaining engagement with your messaging

          Presenter details:

          Amy McNaughton
          Director
          VivEm Communications Pty Ltd

          A communication and corporate affairs specialist with close to two decades of demonstrated success, I support organisations to achieve their goals and maintain their social licence to operate. I do so by sharing what’s important with the people who matter to positively impact levels of trust and advocacy. From employees and customers, to intermediaries such as journalists and other influencers who impact how key stakeholders think, feel and act – I have the capability and experience to support. 


          Event details:

          Date:  Monday, 11 November 2019
          Time:

          Auckland - 3:00 pm - 4:00 pm
          Sydney / Melbourne - 12:00 pm - 1:00 pm
          Brisbane - 11:00 am - 12:00 pm
          Adelaide - 11:30 am - 12:30 pm
          Hong Kong / Singapore / Perth - 9:00 am - 10:00 am

          Login Details:

          Webinar - login details to be sent to registrant closer to the webinar

          All webinars are recorded and sent to registrants.

          Price: ICON Member: AUD$40
          Non Member: AUD$60
          * Please note all invoices will be in AUD. 
          • 11 March 2020
          • 12:00 PM - 1:00 PM
          • Webinar details will be confirmed closer to the webinar
          Register

          Using the ten principles behind great customer experiences

          Presenter details:

          Matt Johns
          As a qualified former under cover officer, Matt has spent a long time understanding what drives human behaviour. Matt uses his unique experience in the police and as the Acting Chief Strategy Officer at Deloitte to help firms develop a deep understanding of the experience they are currently creating for their customers.

          Matt believes the experience your organisation creates for your customers is one of the most powerful competitive advantages you can develop. Yet too many businesses are leaving this to chance and in many cases barely doing enough to keep up with their competition. Together with you, he seeks to understand how they truly feel and think, not just what they are prepared to say.

          From this base, he works with you to visualize the end to end experience by tracking the emotive journey of the customer and identifying opportunities to transform the experience. He guides you through a process of targeted ideation to design new, compelling experiences, including robust testing to ensure each new idea will have the desired impact. Ultimately, his goal is to help you design deliberate experiences for your customers that will create true competitive advantage.

          Event details:

          Date:  Wednesday, 11 March 2020
          Time:

          Auckland - 3:00 pm - 4:00 pm
          Sydney / Melbourne - 12:00 pm - 1:00 pm
          Brisbane - 11:00 am - 12:00 pm
          Adelaide - 11:30 am - 12:30 pm
          Hong Kong / Singapore / Perth - 9:00 am - 10:00 am

          Login Details:

          Webinar - login details to be sent to registrant closer to the webinar.

          Webinars are also recorded and sent to registrants.

          Price: ICON Member: AUD$40
          Non Member: AUD$60
          * Please note all invoices will be in AUD. 

          • 17 June 2020
          • 12:00 PM - 1:00 PM
          • Webinar details will be confirmed closer to the webinar
          Register

          Using Design Thinking to improve the client experience

          Presenter details:

          Matt Johns
          As a qualified former under cover officer, Matt has spent a long time understanding what drives human behaviour. Matt uses his unique experience in the police and as the Acting Chief Strategy Officer at Deloitte to help firms develop a deep understanding of the experience they are currently creating for their customers.

          Matt believes the experience your organisation creates for your customers is one of the most powerful competitive advantages you can develop. Yet too many businesses are leaving this to chance and in many cases barely doing enough to keep up with their competition. Together with you, he seeks to understand how they truly feel and think, not just what they are prepared to say.

          From this base, he works with you to visualize the end to end experience by tracking the emotive journey of the customer and identifying opportunities to transform the experience. He guides you through a process of targeted ideation to design new, compelling experiences, including robust testing to ensure each new idea will have the desired impact. Ultimately, his goal is to help you design deliberate experiences for your customers that will create true competitive advantage.

          Event details:

          Date:  Wednesday, 17 June 2020
          Time:

          Auckland - 2:00 pm - 3:00 pm
          Sydney / Melbourne / Brisbane - 12:00 pm - 1:00 pm
          Adelaide - 11:30 am - 12:30 pm
          Hong Kong / Singapore / Perth - 10:00 am - 11:00 am

          Login Details:

          Webinar - login details to be sent to registrant closer to the webinar

          Webinars are also recorded and sent to registrants.

          Price: ICON Member: AUD$40
          Non Member: AUD$60
          * Please note all invoices will be in AUD. 
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