ICON VIC: 2017 Next Step Program Session 1

Next Step Session 1 – Conquering Crucial Conversations

It is rare to find someone who is comfortable with and skilled at having difficult conversations. Those that master this elusive skill are able to perform when the stakes are highest and can transform precarious situations into opportunities for building stronger relationships and better outcomes. 

In this session, we unpack the neuroscience and psychology of crucial conversations and translate these insights into practical advice for planning and leading the conversations that matter most.

By the end of the session you will:

• unpack a five step neuroscience model that can help us plan conversations without triggering a defensive response in others
  
• learn how to use the 'Three Stories Technique' for beginning a difficult conversation with confidence and sensitivity
  
• walk out with extra confidence and commitment to have the conversations that matter most

Shaun Kenny- Consultant at People of Influence Click here to view Shaun’s Linkedin profile Shaun Kenny is co-founder of People of Influence. He is one of Asia Pacific’s most in-demand speakers, trainers and conference facilitators having delivered close to 1.000 sessions to over 100,000 people in the last 7 years. Shaun is an authority on harnessing the power of influence. An economist by training, he translates the latest insights of behavioural economics and neuroeconomics into practical tools that professionals can use for immediate impact. He holds a Bachelor of Economics and a Masters of International Business, both from Sydney University.