Queensland Events

Upcoming events

    • 26 July 2017
    • 12:15 PM - 2:00 PM (UTC+10:00)
    • BDO, Level 10 - 12 Creek St Brisbane

    Developing and managing client relationships is critical to the success of a professional services firm. A successful key account program is critical for achieving revenue and growth objectives, but given the complexity surrounding key account programs, this isn’t an easy task. In this session we’ll discuss the principles for driving and sustaining key account program effectiveness and how you can maximise the value of your program.

    By attending this session, you will learn practical tips including:

    • Principles for establishing a successful key account program
    • The action steps for improving or building out your key account program
    • The drivers of key account growth

    About the speaker:

    Amy Orr serves as an Executive Advisor in Australia and New Zealand, working across CEB’s Sales and Customer Service programs from the CEB (is now Gartner) Sydney office.

    In this role, Amy regularly facilitates discussions with senior executives and their teams on how best to apply peer experience and CEB's quantitative insight to their own context.

    Members seek out Amy’s input as a thought-partner and interpreter of CEB research in areas such as: customer service experience and measurement, service channel strategy, frontline talent development, and manager effectiveness. She frequently partners with organisations to execute strategies in line with “The Challenger Sale,” “The Challenger Customer,” “The Effortless Experience,” and other customer-related topics.


    Event details:

     Date: Wednesday 26 July 2017
     Time: 12:15 pm for registration 
    12:30 pm to 2:00 pm (includes light lunch)
     Location: BDO, Level 10 - 12 Creek St Brisbane 
     Price: ICON Members - $55 AUD
    Non Members - $77 AUD


    ICON thanks event sponsor:


Past events

30 May 2017 APSMA QLD: Learn to Make Your Own Video
14 March 2017 APSMA QLD: Next Step 1: Speed Mentoring
14 March 2017 APSMA QLD: Next Step Program 2017
28 February 2017 APSMA QLD: Rethinking Your 2017 Digital Strategy
07 December 2016 APSMA Qld: Christmas Party - Celebrate The End of Another Busy Year
07 December 2016 APSMA Qld: Leveraging client insights
22 November 2016 APSMA Webinar: Client Centricity – How to Execute and Measure ROI
15 November 2016 APSMA QLD: Social Media – Finding Value in the Hype
27 October 2016 Australia & New Zealand Conference 2016 - Conference and Cocktail Party
26 October 2016 APSMA - Annual General Meeting 2016
19 October 2016 APSMA QLD: Next Step 4 - Leadership discussion: earning a seat at the table
12 October 2016 APSMA QLD: Shifting the Focus - Marketing ideas for Associates, Seniors and Managers
07 September 2016 APSMA QLD: Next Step 3 - Find your networking groove
27 July 2016 APSMA Webinar: What drives favourability? How have General Counsel and their legal teams been evolving?
30 June 2016 APSMA Qld: Digital Stream – Disrupt to survive. Innovate to thrive
23 June 2016 APSMA Qld Next Step: What does it take to be a person of influence
02 June 2016 APSMA Asia: 2016 Asia Conference - Navigate
27 April 2016 APSMA Qld: Digital Stream - Content Chaos, are you ready to disrupt?
21 April 2016 APSMA Qld: Next Step 1 Building resilience in times of change
21 April 2016 APSMA QLD: Next Step Program 2016
15 March 2016 APSMA Masterclass: Winning work in the age of procurement
09 December 2015 APSMA Qld: Kick off the festive season at the APSMA Christmas Party!
25 November 2015 APSMA Qld - Technical Toolkit Series: What winners do differently
28 October 2015 APSMA Qld: Next Steps - Project Management in Marketing
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