New South Wales Events

Upcoming events

    • 30 May 2019
    • 7:30 AM - 9:00 AM
    • GHD - Level 15/133 Castlereagh St, Sydney
    • 8
    Register

    In our final session for the 2018/19 Next Steps series, we are delighted to welcome Rachael Lonergan as guest speaker to discuss this insightful topic. 

    Rachael will be presenting on 6 key things you can do/think to improve resilience, using experiences of her own life to illustrate key points. The presentation will include a 40 minute talk followed by a 20 minute Q&A. 

    Presenter details:

     

    Rachael is an award-winning advertising, marketing and media strategist with 25 years of experience in Media and Creative agencies, working with major brands both here in Australia and in the United States.

    She is the founder of Helpful Tech Co, owner of CanDo, an app that aims to help people going through treatment for illnesses like cancer and a range of other difficult situations. CanDo was developed from Rachael’s own experiences with treatment for breast cancer (in 2009), and observing her sister’s experiences with care for end-stage sarcoma.


    Event details: 

     Date: Thursday, 30 May 2019 
     Time: 7:30 am to 9:00 am
     Location: GHD - Level 15/133 Castlereagh St, Sydney
     Price:

    ICON Members: $77
    Non-Members: $99


    ICON thanks event sponsor:

    • 17 June 2019
    • 11:00 AM - 12:00 PM
    • Webinar details will be confirmed closer to the webinar
    Register

    Defining Client Experience – what is it and what it is most definitely not:

    CX is often thought of in a relatively tactical, reactive way, yet the opportunity for professional services firms is immense. Often confused with Customer Service, which is only a very small part of CX, the experience your customers are having on a daily basis engaging with your firm is likely to be the single most powerful contributor to your success. 

    This webinar will highlight the key factors that come together to create the experience for your customers, whilst providing guidance on how you can start to develop a truly market leading customer experience. 

    The 10 Guiding Principles of CX:

    During this webinar, we will consider one of the most powerful of the 10 Principles Behind Great Customer Experience - Setting and Meeting Expectations, and why they are so important for Professional Services.

    Client Experience as an advantage – not a replacement.

    When CX can add real value? We’ll discuss the four key factors that impact sales and success: Proposition, Brand, Awareness and Client Experience. If the first three are weak then CX cannot act as a replacement. It cannot fix a substandard or poor proposition; it cannot be the only source of brand affinity; and it is not the most effective way of gaining market awareness. If the other factors are strong as they often are in Professional Services firms - then CX can be incredibly powerful.

    Why CX is so urgent in professional services firms – next to zero differentiation

    Aside from the colour of their logos, almost everything else in Professional Services is uniform. There are strong but similar propositions and capability; they are strong but similar brand affinities; and there is well established but similar market awareness. We will look into what the missing link is.

    How to better understand your customers – using design thinking to design great experiences.

    To provide a tangible starting position, this webinar will outline the four stages of great human centred design - and explain why it is so important to deeply understand what is really going on with customers before designing solutions. We’ll look at why business problems need to be so clearly defined and we’ll introduce the value of qualitative interaction - through ethnographic interviews and targeted observations - as a solutions to get this moving.

    Presenter details:

    Matt Johns
    As a qualified former under cover officer, Matt has spent a long time understanding what drives human behaviour. Matt uses his unique experience in the police and as the Acting Chief Strategy Officer at Deloitte to help firms develop a deep understanding of the experience they are currently creating for their customers.

    Matt believes the experience your organisation creates for your customers is one of the most powerful competitive advantages you can develop. Yet too many businesses are leaving this to chance and in many cases barely doing enough to keep up with their competition. Together with you, he seeks to understand how they truly feel and think, not just what they are prepared to say.

    From this base, he works with you to visualize the end to end experience by tracking the emotive journey of the customer and identifying opportunities to transform the experience. He guides you through a process of targeted ideation to design new, compelling experiences, including robust testing to ensure each new idea will have the desired impact. Ultimately, his goal is to help you design deliberate experiences for your customers that will create true competitive advantage.

    Event details:

    Date:  Monday, 17 June 2019
    Time:

    Auckland - 1:00 pm - 2:00 pm
    Sydney / Melbourne / Brisbane - 11:00 am - 12:00 pm
    Adelaide - 10:30 am - 11:30 am
    Hong Kong / Singapore / Perth - 9:00 am - 10:00 am

    Login Details: Webinar - login details to be sent to registrant closer to the webinar
    Price: ICON Member: AUD$40
    Non Member: AUD$60
    * Please note all invoices will be in AUD. 
    • 20 June 2019
    • 7:45 AM - 9:00 AM
    • Grant Thornton, Level 17, 383 Kent Street, Sydney
    • 24
    Register

    So, let’s connect – human to human and share our point of view in a clear way that is easy for our audience to understand, remember and act on.

    By understanding the rules we can truly make a difference and build a human to human connection with emotional appeal that persuades and motivates your audience.

    It is Emma’s mission is to help others see the value of presentations. That is why company’s like Telstra, Commonwealth Bank, Yahoo!7, EY, Microsoft, VISA and Qantas turn to Presentation Studio for the perfect mix of storytelling, visual communication, and presentation skills.

    Emma’s innovative approach to integrating story and visual design transforms lacklustre presentations into engaging, powerful and successful communication tools.

    Learn:

    • How to stay relevant and keep being needed
    • Essential components of presentations
    • Practical ways to differentiate, stand out and get noticed
    • How to be heard above the noise, build trust
    • To share your point of view and be remembered

    Presenter details:

     

    Emma Bannister thinks in pictures and stories. She is an expert at transforming the written word into visual masterpieces that matter more.

    As a highly sought-after creative, workshop facilitator and keynote speaker, she is passionate about presentations and presenting big and beautiful ideas.

    She started her career designing PowerPoints for banks that traded in high standards and fast deadlines. Their expectations set fire to her ambition, and lead her to bigger and bluer skies outside of her little hometown north of London, UK.

    Emma arrived in Australia in 2002 with a suitcase full of bright ideas. She unpacked her powerful visual punch when she launched Presentation Studio from her humble kitchen table in 2006.

    Fast-forward a decade and Presentation Studio has grown to over 25 staff – all equally passionate about using visual thinking to transform the way people and companies communicate. Their practical tools have helped transform multi-million-dollar pitch presentations for companies such as Telstra, Westfield, Microsoft, Hyundai, Yahoo!7, Commonwealth Bank and PepsiCo.


    Event details:

    Date:  Thursday, 20 June 2019
    Time: 7:45 am for 8:00 am start to 9:00 am
    Location: Grant Thornton, Level 17, 383 Kent Street, Sydney
    Price: ICON Members: $66
    Non-Members: $99


    ICON thanks event sponsor:


Past events

23 May 2019 ICON Masterclass: Professional Services Pricing (Hong Kong)
20 May 2019 ICON Masterclass: Professional Services Pricing (Sydney)
04 April 2019 SOLD OUT! ICON Digital Decoded: Masterclass in video production skills
29 November 2018 ICON NSW: The power of process: How to improve your writing
27 November 2018 ICON NSW: MASTERCLASS – Success in business has nothing to do with what you sell… it’s about the story you tell
18 October 2018 2018 ICON Australia & New Zealand Conference XQ Market Leadership
18 October 2018 2018 ICON Australia & New Zealand Conference: Breakfast Event - Using AI to deliver a standout B2B Experience
17 October 2018 ICON - Annual General Meeting 2018
22 August 2018 ICON NSW: 2018 Next Step Session 4 – Communicating value and effective storytelling
10 July 2018 ICON NSW: 2018 Next Step Session 3 – Presenting with impact
30 May 2018 ICON NSW: 2018 Next Step Session 2 – Tips and tricks for giving and receiving feedback
12 April 2018 ICON NSW Next Step session 1: Career By Design - your future is up to you
12 April 2018 ICON NSW: 2018 Next Step Program
06 March 2018 ICON & beaton Webinar: Innovation – what clients want from law and engineering firms
01 March 2018 ICON 25th ANNIVERSARY CELEBRATION
11 December 2017 ICON study: Pursuing web performance - Complimentary session
19 October 2017 ICON Australia & New Zealand Conference 2017
18 October 2017 ICON - Annual General Meeting 2017
28 September 2017 ICON NSW: Account-Based Marketing: Why is it getting so much oxygen?
22 September 2017 ICON NSW: Next Step Session 4 – The Power of Human Connection to create Resilience
06 September 2017 ICON NSW: Clients are talking… but are they being heard (and are we really listening)?
01 September 2017 ICON NSW: Digital Dimensions: Hello… is it me you’re looking for?
31 August 2017 ICON NSW: CONNECT Networking Lunch 4 - Advisers/Executives CONNECT
08 August 2017 ICON NSW: Shifting the focus – Marketing ideas for Associates, Seniors and Managers
13 July 2017 ICON NSW: Next Step Session 3: Design thinking – making sense of the hype (interactive session)
01 July 2017 ICON NSW 2017 Mentoring Program
02 June 2017 ICON NSW: CONNECT Lunch 2 - Client Relationship Managers
18 May 2017 APSMA NSW: CONNECT Lunch 1- Event Organisers and Event Marketers
18 May 2017 APSMA NSW: Next Step Session 2 - Building and Enhancing your Personal Brand: Ask the Panel!
05 May 2017 APSMA NSW Digital Dimensions: The War of Attention – How to Capture your Audience with Inbound Marketing
06 April 2017 APSMA NSW: #BeBoldForChange – Continuing the Conversation
04 April 2017 APSMA Masterclass: Successful Premium Pricing
28 March 2017 APSMA NSW: Next Step session 1 - Trend alert: Breaking down the professional services buzzwords
28 March 2017 APSMA NSW: 2017 Next Step Program
08 December 2016 APSMA NSW: Christmas Party 2016
22 November 2016 APSMA Webinar: Client Centricity – How to Execute and Measure ROI
27 October 2016 Australia & New Zealand Conference 2016 - Conference and Cocktail Party
26 October 2016 APSMA - Annual General Meeting 2016
19 October 2016 APSMA NSW: Next Step - Presenting with impact
12 September 2016 APSMA NSW Next Step: Writing to win!
31 August 2016 APSMA NSW Next Step: Networking Your Way from Now to WOW!
05 August 2016 APSMA NSW Next Step: Increasing your impact – techniques for influencing senior people
05 August 2016 APSMA NSW: 2016 Next Step Program
27 July 2016 APSMA Webinar: What drives favourability? How have General Counsel and their legal teams been evolving?
20 July 2016 APSMA 1 Day Masterclass: Storytelling for Leaders
02 June 2016 APSMA Asia: 2016 Asia Conference - Navigate
26 May 2016 APSMA NSW - Autumn drinks - Come and have 'chips and a chat'
13 May 2016 APSMA NSW: The Legal 500
15 March 2016 APSMA Masterclass: Winning work in the age of procurement
26 November 2015 APSMA NSW: The future of video for professional services
19 November 2015 APSMA NSW: Leveraging LinkedIn
28 October 2015 APSMA NSW: The value of your firm’s value proposition
22 October 2015 Australia & New Zealand Conference 2015 - Conference and Cocktail Party
14 October 2015 APSMA NSW: Shifting the Focus: Marketing ideas for Associates, Seniors and Managers
29 September 2015 APSMA NSW – Digital automation for professional services marketing
16 September 2015 APSMA QLD - Technical Toolkit Series: Search engine optimisation, something everyone owns
27 August 2015 Postponed: APSMA NSW - Thirsty Thursday Reconnect with your colleagues!
18 August 2015 APSMA VIC - Short Black series Dîner en Blanc: Building an event from the ground up
06 August 2015 APSMA QLD - The good, the bad, and the ugly: Navigating corporate politics
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