New Zealand

Upcoming events

    • 10 October 2019
    • 12:00 PM - 1:00 PM
    • Webinar details will be confirmed closer to the webinar
    Register

    Ryan Shelley will be taking a deep dive into social media and how it can be wielded effectively and practically for marketing strategies of any firm size.

    He will start by having a look at the current state of social media in Australia and will finish by sharing an extremely practical 3 step plan that any firm can use to be successful on social media.

    Ryan will offer the tools and strategies to manage a social media campaign so you can take control of the social media narrative for your firm.

      Presenter details:

      Ryan Shelley

      Ryan Shelley is the Managing Director of Pepper IT, a full service digital and social media agency with a growing reputation as the leading agency for leveraging digital media for professional services firms.

      Regarded as a social media expert, Ryan is regularly called upon to give expert advice, recommendations and presentations on all things Digital Marketing. He has recently been called upon to provide expert commentary to the likes of ABC, Channel 7, SBS, News.com.au and Pacific Magazines publications as well as numerous industry publications and national and local newspapers.

      Graduating from the University of Sydney, Ryan has an Engineering Degree specialising in Electronic Commerce. This fundamental knowledge of the technical, combined with the practical application of Digital Marketing, makes Ryan’s full spectrum approach unique.

      With close to twenty years’ experience working in boutique and consulting roles for some of the nation’s largest professional service organisations - from law, real estate, property and private equity to the NASDAQ stock exchange, Ryan enjoys the diversity and complexity of the technical side, while working with his clients to enhance and leverage their online presences.


      Event details:

      Date:  Thursday, 10 October 2019
      Time:

      Auckland - 2:00 pm - 3:00 pm
      Sydney / Melbourne - 
      12:00 pm - 1 :00 pm
      Brisbane - 11:00 am - 12:00 pm
      Adelaide - 11:30 am - 12:30 pm
      Hong Kong / Singapore / Perth - 9:00 am - 10:00 am

      Login Details:

      Webinar - login details to be sent to registrant closer to the webinar.

      Please note the webinar will be recorded and sent to all registrants.

      Price: ICON Member: AUD$40
      Non Member: AUD$60
      * Please note all invoices will be in AUD. 


      ICON thanks webinar sponsor:


      • 23 October 2019
      • 12:00 PM - 1:00 PM
      • Webinar details will be confirmed closer to the webinar
      Register
      Topic TBA

        Presenter details:

        Katie Rosser
        Seldon Rosser

        Katie is the director and co-founder of Seldon Rosser, a recruitment business working with the best services businesses in the Asia-Pacific region. Katie trained as a lawyer in the UK, but when she moved to Australia in 2006 she realised she wanted to put her people skills to good use, which led to a career in recruitment. 

        Katie enjoys supporting people through the life changes a career move can bring, with an open, honest, empathetic and supportive approach.


        Event details:

        Date:  Wednesday, 23 October 2019
        Time:

        Auckland - 2:00 pm - 3:00 pm
        Sydney / Melbourne - 
        12:00 pm - 1 :00 pm
        Brisbane - 11:00 am - 12:00 pm
        Adelaide - 11:30 am - 12:30 pm
        Hong Kong / Singapore / Perth - 9:00 am - 10:00 am

        Login Details:

        Webinar - login details to be sent to registrant closer to the webinar.

        Please note the webinar will be recorded and sent to all registrants.

        Price: ICON Member: AUD$40
        Non Member: AUD$60
        * Please note all invoices will be in AUD. 
        • 30 October 2019
        • 12:00 PM - 1:00 PM
        • Webinar details will be confirmed closer to the webinar
        Register

        How to qualitatively understand your clients

        Presenter details:

        Matt Johns
        As a qualified former under cover officer, Matt has spent a long time understanding what drives human behaviour. Matt uses his unique experience in the police and as the Acting Chief Strategy Officer at Deloitte to help firms develop a deep understanding of the experience they are currently creating for their customers.

        Matt believes the experience your organisation creates for your customers is one of the most powerful competitive advantages you can develop. Yet too many businesses are leaving this to chance and in many cases barely doing enough to keep up with their competition. Together with you, he seeks to understand how they truly feel and think, not just what they are prepared to say.

        From this base, he works with you to visualize the end to end experience by tracking the emotive journey of the customer and identifying opportunities to transform the experience. He guides you through a process of targeted ideation to design new, compelling experiences, including robust testing to ensure each new idea will have the desired impact. Ultimately, his goal is to help you design deliberate experiences for your customers that will create true competitive advantage.

        Event details:

        Date:  Wednesday, 30 October 2019
        Time:

        Auckland - 2:00 pm - 3:00 pm
        Sydney / Melbourne - 12:00 pm - 1:00 pm
        Brisbane - 11:00 am - 12:00 pm
        Adelaide - 11:30 am - 12:30 pm
        Hong Kong / Singapore / Perth - 9:00 am - 10:00 am

        Login Details:

        Webinar - login details to be sent to registrant closer to the webinar

        All webinars are recorded and sent to registrants.

        Price: ICON Member: AUD$40
        Non Member: AUD$60
        * Please note all invoices will be in AUD. 
        • 13 November 2019
        • 12:00 PM - 1:00 PM
        • Webinar details will be confirmed closer to the webinar
        Register
        Internal Communications – attaining engagement with your messaging

          Presenter details:

          Amy McNaughton
          Director
          VivEm Communications Pty Ltd

          A communication and corporate affairs specialist with close to two decades of demonstrated success, I support organisations to achieve their goals and maintain their social licence to operate. I do so by sharing what’s important with the people who matter to positively impact levels of trust and advocacy. From employees and customers, to intermediaries such as journalists and other influencers who impact how key stakeholders think, feel and act – I have the capability and experience to support. 


          Event details:

          Date:  Wednesday, 13 November 2019
          Time:

          Auckland - 2:00 pm - 3:00 pm
          Sydney / Melbourne - 12:00 pm - 1:00 pm
          Brisbane - 11:00 am - 12:00 pm
          Adelaide - 11:30 am - 12:30 pm
          Hong Kong / Singapore / Perth - 9:00 am - 10:00 am

          Login Details:

          Webinar - login details to be sent to registrant closer to the webinar

          All webinars are recorded and sent to registrants.

          Price: ICON Member: AUD$40
          Non Member: AUD$60
          * Please note all invoices will be in AUD. 
          • 11 March 2020
          • 12:00 PM - 1:00 PM
          • Webinar details will be confirmed closer to the webinar
          Register

          Using the ten principles behind great customer experiences

          Presenter details:

          Matt Johns
          As a qualified former under cover officer, Matt has spent a long time understanding what drives human behaviour. Matt uses his unique experience in the police and as the Acting Chief Strategy Officer at Deloitte to help firms develop a deep understanding of the experience they are currently creating for their customers.

          Matt believes the experience your organisation creates for your customers is one of the most powerful competitive advantages you can develop. Yet too many businesses are leaving this to chance and in many cases barely doing enough to keep up with their competition. Together with you, he seeks to understand how they truly feel and think, not just what they are prepared to say.

          From this base, he works with you to visualize the end to end experience by tracking the emotive journey of the customer and identifying opportunities to transform the experience. He guides you through a process of targeted ideation to design new, compelling experiences, including robust testing to ensure each new idea will have the desired impact. Ultimately, his goal is to help you design deliberate experiences for your customers that will create true competitive advantage.

          Event details:

          Date:  Wednesday, 11 March 2020
          Time:

          Auckland - 2:00 pm - 3:00 pm
          Sydney / Melbourne - 12:00 pm - 1:00 pm
          Brisbane - 11:00 am - 12:00 pm
          Adelaide - 11:30 am - 12:30 pm
          Hong Kong / Singapore / Perth - 9:00 am - 10:00 am

          Login Details:

          Webinar - login details to be sent to registrant closer to the webinar.

          Webinars are also recorded and sent to registrants.

          Price: ICON Member: AUD$40
          Non Member: AUD$90
          * Please note all invoices will be in AUD. 

          • 17 June 2020
          • 12:00 PM - 1:00 PM
          • Webinar details will be confirmed closer to the webinar
          Register

          Using Design Thinking to improve the client experience

          Presenter details:

          Matt Johns
          As a qualified former under cover officer, Matt has spent a long time understanding what drives human behaviour. Matt uses his unique experience in the police and as the Acting Chief Strategy Officer at Deloitte to help firms develop a deep understanding of the experience they are currently creating for their customers.

          Matt believes the experience your organisation creates for your customers is one of the most powerful competitive advantages you can develop. Yet too many businesses are leaving this to chance and in many cases barely doing enough to keep up with their competition. Together with you, he seeks to understand how they truly feel and think, not just what they are prepared to say.

          From this base, he works with you to visualize the end to end experience by tracking the emotive journey of the customer and identifying opportunities to transform the experience. He guides you through a process of targeted ideation to design new, compelling experiences, including robust testing to ensure each new idea will have the desired impact. Ultimately, his goal is to help you design deliberate experiences for your customers that will create true competitive advantage.

          Event details:

          Date:  Wednesday, 17 June 2020
          Time:

          Auckland - 2:00 pm - 3:00 pm
          Sydney / Melbourne / Brisbane - 12:00 pm - 1:00 pm
          Adelaide - 11:30 am - 12:30 pm
          Hong Kong / Singapore / Perth - 10:00 am - 11:00 am

          Login Details:

          Webinar - login details to be sent to registrant closer to the webinar

          Webinars are also recorded and sent to registrants.

          Price: ICON Member: AUD$40
          Non Member: AUD$90
          * Please note all invoices will be in AUD. 

        Past events

        11 September 2019 ICON Webinar: Client feedback – what you need to know
        28 August 2019 ICON Webinar: Using CX to improve the business
        14 August 2019 ICON Webinar: Leveraging Your Purpose at Work – How to create one and use it to your advantage
        17 June 2019 ICON Webinar: A journey of discovery into the client experience equation
        23 May 2019 ICON Masterclass: Professional Services Pricing (Hong Kong)
        20 May 2019 ICON Masterclass: Professional Services Pricing (Sydney)
        18 October 2018 2018 ICON Australia & New Zealand Conference XQ Market Leadership
        18 October 2018 2018 ICON Australia & New Zealand Conference: Breakfast Event - Using AI to deliver a standout B2B Experience
        17 October 2018 ICON - Annual General Meeting 2018
        08 August 2018 ICON NZ: Join us for a mid-winter warmer!
        25 June 2018 ICON NZ: How to Use Client Experience and Empathy Mapping to Boost Client Insights
        06 March 2018 ICON & beaton Webinar: Innovation – what clients want from law and engineering firms
        01 March 2018 ICON 25th ANNIVERSARY CELEBRATION
        11 December 2017 ICON study: Pursuing web performance - Complimentary session
        19 October 2017 ICON Australia & New Zealand Conference 2017
        18 October 2017 ICON - Annual General Meeting 2017
        05 October 2017 ICON NZ: Distinction or extinction? How leadership can help you win the battle for business
        21 September 2017 ICON NZ: CONNECT Spring Networking Drinks
        26 July 2017 ICON NZ: Smart Seeds – Using innovative events to build stronger client relationships
        22 March 2017 APSMA NZ: How to Manage and Protect your Digital Identity
        22 November 2016 APSMA Webinar: Client Centricity – How to Execute and Measure ROI
        27 October 2016 Australia & New Zealand Conference 2016 - Conference and Cocktail Party
        26 October 2016 APSMA - Annual General Meeting 2016
        08 September 2016 APSMA NZ - Christchurch: How can you help the leaders of your firm to get in front of the key decision makers in your target clients?
        27 July 2016 APSMA Webinar: What drives favourability? How have General Counsel and their legal teams been evolving?
        26 July 2016 APSMA NZ: Shifting the Focus - marketing ideas for associates, seniors and managers
        29 June 2016 APSMA NZ - Wellington: How can you help the leaders of your firm to get in front of the key decision makers in your target clients?
        02 June 2016 APSMA Asia: 2016 Asia Conference - Navigate
        01 April 2016 APSMA NZ: How can you help the leaders of your firm to get in front of the key decision makers in your target clients? Learn how to make it happen
        15 March 2016 APSMA Masterclass: Winning work in the age of procurement
        11 February 2016 APSMA NZ: How to improve your influencing skills
        22 October 2015 Australia & New Zealand Conference 2015 - Conference and Cocktail Party
        30 July 2015 APSMA NZ Auckland: Mid-Year Social and job market update with Robert Walters
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