New Zealand

Upcoming events

    • 27 November 2019
    • 12:00 PM - 1:00 PM
    • Webinar login details will be emailed to registrants
    Register

    Organisations today must constantly evolve to stay ahead. So how do we successfully embed change throughout an organisation?

    In this webinar, Angela explores the link between an organisation’s purpose, culture and reputation. Participants learn about how people experience change and what organisations can do to support their people, with a particular focus on the non-rational side of change. Angela grounds the session in the Four Rooms of Change® methodology, using real life examples to illustrate key points. Participants will walk away with a new understanding of transformational change and practical tips on how to continually evolve while embedding change in their organisations

    Presenter details:

    Angela Scaffidi
    SenateSHJ

    Angela is one of Australia’s most accomplished and experienced practitioners in organisational change, communication and facilitation. She is also an accredited user of the Four Rooms of Change®. Angela works with the methodology to help individuals, teams and organisations understand and own their change experience and take the steps required to achieve sustainable change. She has won a range of state, national and international awards for her work, including two Golden World Awards from the International Public Relations Association. Angela is a skilled facilitator and trainer. She regularly designs and facilitates programs in structured problem solving, communication and change with both public and private sector organisations.

    Event details:

    Date:  Wednesday, 27 November  2019
    Time:

    Auckland - 2:00 pm - 3:00 pm
    Sydney / Melbourne - 12:00 pm - 1 :00 pm
    Brisbane - 11:00 am - 12:00 pm
    Adelaide - 11:30 am - 12:30 pm
    Hong Kong / Singapore / Perth - 9:00 am - 10:00 am

    Login Details:

    Webinar - login details to be sent to registrant closer to the webinar.

    Please note the webinar will be recorded and sent to all registrants.

    Price: ICON Member: AUD$40
    Non Member: AUD$60
    * Please note all invoices will be in AUD. 


    • 30 January 2020
    • 5:00 PM
    • Grant Thornton, 17/383 Kent St, Sydney NSW 2000
    Register

    ICON's 2020 Annual General Meeting is being held on

    Thursday, 30 January 2020 from 5:00 PM

    at

    Grant Thornton, 17/383 Kent St, Sydney NSW 2000

    Penny Thomas, ICON President and Jessie Wu, ICON Treasurer will be presenting reports on ICON for the 2019 financial year. The audited Financial Statements will also be tabled at the meeting.

    Download the 2020 ICON Annual General Meeting Agenda.

    2020 Board Nominations

    Download the 2020 ICON Board Nomination form.

    Completed forms must be submitted to the ICON office by 5:00 PM on Tuesday, 28 January 2020.

    Attending the AGM

    Teleconference facilities will be available for those members who would like to attend but are unable to do so in person.

    For those wishing to join the AGM via teleconference please follow the instructions below:

    Teleconference dial in details:

    Participant pin: 397 139 2476

    Australia:
    Adelaide: 8124 0471
    Brisbane: 3015 0542
    Hobart: 6218 0613
    Melbourne: 8687 0559
    Perth: 9210 8613
    Sydney: 8017 6163

    China:
    Beijing: 86 10 5667 0013
    Shanghai : 86 21 2039 7087

    Hong Kong: 3018 9118

    New Zealand: 9 929 1820

    Singapore: 6823 2276

    Toll free: 1800 197 380 (Australia)
    Toll free: 0800 452 949 (New Zealand)
    Toll free: 800 930 304 (Hong Kong)
    Toll free: 800 616 3198 (Singapore)

    Operator assistance: *0

    Mute or unmute line: *6

    If you are unable to attend the meeting, but would like to vote, please submit your vote via proxy by downloading and completing this form.  Completed proxy forms must be submitted to the ICON office by 5:00 PM on Tuesday, 28 January 2020.

    Enquiries

    If you require any further details regarding the AGM please contact Michelle Prior at michelle.prior@iconapac.com or on +61 407 286 114.

    • 11 March 2020
    • 12:00 PM - 1:00 PM
    • Webinar details will be confirmed closer to the webinar
    Register

    Using the ten principles behind great customer experiences

    Presenter details:

    Matt Johns
    As a qualified former under cover officer, Matt has spent a long time understanding what drives human behaviour. Matt uses his unique experience in the police and as the Acting Chief Strategy Officer at Deloitte to help firms develop a deep understanding of the experience they are currently creating for their customers.

    Matt believes the experience your organisation creates for your customers is one of the most powerful competitive advantages you can develop. Yet too many businesses are leaving this to chance and in many cases barely doing enough to keep up with their competition. Together with you, he seeks to understand how they truly feel and think, not just what they are prepared to say.

    From this base, he works with you to visualize the end to end experience by tracking the emotive journey of the customer and identifying opportunities to transform the experience. He guides you through a process of targeted ideation to design new, compelling experiences, including robust testing to ensure each new idea will have the desired impact. Ultimately, his goal is to help you design deliberate experiences for your customers that will create true competitive advantage.

    Event details:

    Date:  Wednesday, 11 March 2020
    Time:

    Auckland - 2:00 pm - 3:00 pm
    Sydney / Melbourne - 12:00 pm - 1:00 pm
    Brisbane - 11:00 am - 12:00 pm
    Adelaide - 11:30 am - 12:30 pm
    Hong Kong / Singapore / Perth - 9:00 am - 10:00 am

    Login Details:

    Webinar - login details to be sent to registrant closer to the webinar.

    Webinars are also recorded and sent to registrants.

    Price: ICON Member: AUD$40
    Non Member: AUD$90
    * Please note all invoices will be in AUD. 

    • 17 June 2020
    • 12:00 PM - 1:00 PM
    • Webinar details will be confirmed closer to the webinar
    Register

    Using Design Thinking to improve the client experience

    Presenter details:

    Matt Johns
    As a qualified former under cover officer, Matt has spent a long time understanding what drives human behaviour. Matt uses his unique experience in the police and as the Acting Chief Strategy Officer at Deloitte to help firms develop a deep understanding of the experience they are currently creating for their customers.

    Matt believes the experience your organisation creates for your customers is one of the most powerful competitive advantages you can develop. Yet too many businesses are leaving this to chance and in many cases barely doing enough to keep up with their competition. Together with you, he seeks to understand how they truly feel and think, not just what they are prepared to say.

    From this base, he works with you to visualize the end to end experience by tracking the emotive journey of the customer and identifying opportunities to transform the experience. He guides you through a process of targeted ideation to design new, compelling experiences, including robust testing to ensure each new idea will have the desired impact. Ultimately, his goal is to help you design deliberate experiences for your customers that will create true competitive advantage.

    Event details:

    Date:  Wednesday, 17 June 2020
    Time:

    Auckland - 2:00 pm - 3:00 pm
    Sydney / Melbourne / Brisbane - 12:00 pm - 1:00 pm
    Adelaide - 11:30 am - 12:30 pm
    Hong Kong / Singapore / Perth - 10:00 am - 11:00 am

    Login Details:

    Webinar - login details to be sent to registrant closer to the webinar

    Webinars are also recorded and sent to registrants.

    Price: ICON Member: AUD$40
    Non Member: AUD$90
    * Please note all invoices will be in AUD. 

Past events

13 November 2019 ICON Webinar: Unlocking value through engaging internal communication
30 October 2019 ICON Webinar: How to qualitatively understand your clients
23 October 2019 ICON Webinar: Your Leadership Future Starts Now
10 October 2019 ICON Webinar: Practical social media – a simple three step method
11 September 2019 ICON Webinar: Client feedback – what you need to know
28 August 2019 ICON Webinar: Using CX to improve the business
14 August 2019 ICON Webinar: Leveraging Your Purpose at Work – How to create one and use it to your advantage
17 June 2019 ICON Webinar: A journey of discovery into the client experience equation
23 May 2019 ICON Masterclass: Professional Services Pricing (Hong Kong)
20 May 2019 ICON Masterclass: Professional Services Pricing (Sydney)
18 October 2018 2018 ICON Australia & New Zealand Conference XQ Market Leadership
18 October 2018 2018 ICON Australia & New Zealand Conference: Breakfast Event - Using AI to deliver a standout B2B Experience
17 October 2018 ICON - Annual General Meeting 2018
08 August 2018 ICON NZ: Join us for a mid-winter warmer!
25 June 2018 ICON NZ: How to Use Client Experience and Empathy Mapping to Boost Client Insights
06 March 2018 ICON & beaton Webinar: Innovation – what clients want from law and engineering firms
01 March 2018 ICON 25th ANNIVERSARY CELEBRATION
11 December 2017 ICON study: Pursuing web performance - Complimentary session
19 October 2017 ICON Australia & New Zealand Conference 2017
18 October 2017 ICON - Annual General Meeting 2017
05 October 2017 ICON NZ: Distinction or extinction? How leadership can help you win the battle for business
21 September 2017 ICON NZ: CONNECT Spring Networking Drinks
26 July 2017 ICON NZ: Smart Seeds – Using innovative events to build stronger client relationships
22 March 2017 APSMA NZ: How to Manage and Protect your Digital Identity
22 November 2016 APSMA Webinar: Client Centricity – How to Execute and Measure ROI
27 October 2016 Australia & New Zealand Conference 2016 - Conference and Cocktail Party
26 October 2016 APSMA - Annual General Meeting 2016
08 September 2016 APSMA NZ - Christchurch: How can you help the leaders of your firm to get in front of the key decision makers in your target clients?
27 July 2016 APSMA Webinar: What drives favourability? How have General Counsel and their legal teams been evolving?
26 July 2016 APSMA NZ: Shifting the Focus - marketing ideas for associates, seniors and managers
29 June 2016 APSMA NZ - Wellington: How can you help the leaders of your firm to get in front of the key decision makers in your target clients?
02 June 2016 APSMA Asia: 2016 Asia Conference - Navigate
01 April 2016 APSMA NZ: How can you help the leaders of your firm to get in front of the key decision makers in your target clients? Learn how to make it happen
15 March 2016 APSMA Masterclass: Winning work in the age of procurement
11 February 2016 APSMA NZ: How to improve your influencing skills
22 October 2015 Australia & New Zealand Conference 2015 - Conference and Cocktail Party
30 July 2015 APSMA NZ Auckland: Mid-Year Social and job market update with Robert Walters
Powered by Wild Apricot Membership Software