Organisations today must constantly evolve to stay ahead. So how do we successfully embed change throughout an organisation?
In this webinar, Angela explores the link between an organisation’s purpose, culture and reputation. Participants learn about how people experience change and what organisations can do to support their people, with a particular focus on the non-rational side of change. Angela grounds the session in the Four Rooms of Change® methodology, using real life examples to illustrate key points. Participants will walk away with a new understanding of transformational change and practical tips on how to continually evolve while embedding change in their organisations
Angela is one of Australia’s most accomplished and experienced practitioners in organisational change, communication and facilitation. She is also an accredited user of the Four Rooms of Change®. Angela works with the methodology to help individuals, teams and organisations understand and own their change experience and take the steps required to achieve sustainable change. She has won a range of state, national and international awards for her work, including two Golden World Awards from the International Public Relations Association. Angela is a skilled facilitator and trainer. She regularly designs and facilitates programs in structured problem solving, communication and change with both public and private sector organisations.
Auckland - 2:00 pm - 3:00 pm
Sydney / Melbourne - 12:00 pm - 1 :00 pm
Brisbane - 11:00 am - 12:00 pm
Adelaide - 11:30 am - 12:30 pm
Hong Kong / Singapore / Perth - 9:00 am - 10:00 am
Webinar - login details to be sent to registrant closer to the webinar.
Please note the webinar will be recorded and sent to all registrants.
Philanthropy is dead. No longer is it expected or acceptable for a business to offset or outsource doing good.
ICON invites you to an exclusive dinner and discussion among senior B2B professionals where we ask: how can the Marketing, Communications, Sales and Business Development community play a role in driving the ESG agenda in business?
Sustainability, ESG (environmental, social and governance), reporting, responsible business, purpose, the end of capital supremacy… business thinking today is riddled with such concepts that share one common thread: the undeniable responsibility of companies for considering their impact on the community and the planet.
Over the course of the evening, we will hear:
How can ESG be embedded in all operations and strategic initiatives of a business? Are senior Marketing, Communications, Sales and BD professionals fully embracing this future-thinking approach and getting all the value that they can from ESG?
The Purpose Business (TPB) a Hong Kong team of sustainability advisors that help Asian businesses be a force for good. Through offering wholly bespoke sustainability services – across strategy, reporting, communications, training and more – TPB works with clients to support them become more responsible and sustainable businesses.
At just 5 years old, TPB has already served one quarter of the constituents of Hong Kong’s Corporate Sustainability Index. Recent clients include: Cathay Pacific, Hysan, Hong Kong Jockey Club, HKEX, Swire Properties, Chow Tai Fook.
“Purpose is your why; your true north. It is not a tagline or a campaign and it has been true for all your life. It is distinctly you and only you can bring that value.”
Pat is passionate about sharing her 20 years of sustainability leadership to help businesses in Asia thrive through responsible growth.
Before founding TPB, Pat led teams at Shangri-La Hotels and Ayala Land, setting standards in corporate sustainability with firsts such as shark’s fin ban, DJSI listing, impact measurements and LEED developments.
She has an MA in Globalisation & Governance from University of Oxford and certificate of completion of Global Leadership & Public Policy for the 21st Century at Harvard Kennedy School.
"Purpose is the biggest reason for a business existing"
Fiona has more than 20 years of experience across service delivery and business development, and is an active player in the local and global sustainability sector.
With professional qualifications in accounting and marketing, she has worked at two of the Big Four accounting firms and brings a strong commercial perspective and sound understanding of business risks, processes and opportunities to her work.
She has worked in the economic development agencies of three governments – UK, Hong Kong and Scotland – helping to deliver results for literally hundreds of companies with their market entry, strategy and operational business development tasks.
Non-members: AUD305.00 | approx HKD1,600**Please note you will be invoiced and charged in AUD
Register now by emailing your name, e-mail address, telephone number and any dietary restrictions to firstname.lastname@example.org
If you have any questions about this event, please contact Merel van der Spiegel, Chair, ICON Hong Kong.
ICON's 2020 Annual General Meeting is being held on
Thursday, 30 January 2020 from 5:00 PM
Grant Thornton, 17/383 Kent St, Sydney NSW 2000
Penny Thomas, ICON President and Jessie Wu, ICON Treasurer will be presenting reports on ICON for the 2019 financial year. The audited Financial Statements will also be tabled at the meeting.
Download the 2020 ICON Annual General Meeting Agenda.
2020 Board Nominations
Download the 2020 ICON Board Nomination form.
Completed forms must be submitted to the ICON office by 5:00 PM on Tuesday, 28 January 2020.
Attending the AGM
Teleconference facilities will be available for those members who would like to attend but are unable to do so in person.
For those wishing to join the AGM via teleconference please follow the instructions below:
Teleconference dial in details:
Participant pin: 397 139 2476
Adelaide: 8124 0471
Brisbane: 3015 0542
Hobart: 6218 0613
Melbourne: 8687 0559
Perth: 9210 8613
Sydney: 8017 6163
Beijing: 86 10 5667 0013
Shanghai : 86 21 2039 7087
Hong Kong: 3018 9118
New Zealand: 9 929 1820
Singapore: 6823 2276
Toll free: 1800 197 380 (Australia)
Toll free: 0800 452 949 (New Zealand)
Toll free: 800 930 304 (Hong Kong)
Toll free: 800 616 3198 (Singapore)
Operator assistance: *0
Mute or unmute line: *6
If you are unable to attend the meeting, but would like to vote, please submit your vote via proxy by downloading and completing this form. Completed proxy forms must be submitted to the ICON office by 5:00 PM on Tuesday, 28 January 2020.
If you require any further details regarding the AGM please contact Michelle Prior at email@example.com or on +61 407 286 114.
Using the ten principles behind great customer experiences
Matt JohnsAs a qualified former under cover officer, Matt has spent a long time understanding what drives human behaviour. Matt uses his unique experience in the police and as the Acting Chief Strategy Officer at Deloitte to help firms develop a deep understanding of the experience they are currently creating for their customers.
Matt believes the experience your organisation creates for your customers is one of the most powerful competitive advantages you can develop. Yet too many businesses are leaving this to chance and in many cases barely doing enough to keep up with their competition. Together with you, he seeks to understand how they truly feel and think, not just what they are prepared to say.
From this base, he works with you to visualize the end to end experience by tracking the emotive journey of the customer and identifying opportunities to transform the experience. He guides you through a process of targeted ideation to design new, compelling experiences, including robust testing to ensure each new idea will have the desired impact. Ultimately, his goal is to help you design deliberate experiences for your customers that will create true competitive advantage.
Auckland - 2:00 pm - 3:00 pm
Sydney / Melbourne - 12:00 pm - 1:00 pmBrisbane - 11:00 am - 12:00 pmAdelaide - 11:30 am - 12:30 pmHong Kong / Singapore / Perth - 9:00 am - 10:00 am
Webinars are also recorded and sent to registrants.
Using Design Thinking to improve the client experience
Auckland - 2:00 pm - 3:00 pm
Sydney / Melbourne / Brisbane - 12:00 pm - 1:00 pmAdelaide - 11:30 am - 12:30 pmHong Kong / Singapore / Perth - 10:00 am - 11:00 am
Webinar - login details to be sent to registrant closer to the webinar