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  • ICON Webinar: 5 Reasons not to do client feedback!

ICON Webinar: 5 Reasons not to do client feedback!

  • 14 July 2021
  • 12:00 PM - 1:00 PM
  • *Times stated are in Australian Eastern Daylight Saving time. Webinar login details will be emailed to registrants.
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5 Reasons not to do client feedback:

1. I know what clients think

2. Clients are too busy

3. It will cost too much money

4. We have done it before and it didn’t work

5. I hate Net Promoter Score…

And so the list goes on, partners will come up with many more. The only thing really stopping you doing client feedback is failing to get started or working to get better at it. After more than 20 years working in client feedback, Vivienne Corcoran has seen and heard all the excuses, sorry, reasons, but they can all be overcome.

Vivienne will walk you through ways to get started with client feedback, and then how to learn to do it better. Throw Vivienne your toughest feedback challenges – or even what you think is your perfect client feedback program and she will give you some answers and some ideas you had not thought of.


Vivienne Corcoran
Marketing, strategy & Client Experience Specialist

Vivienne started her working life with actuaries and has since held marketing and strategy director roles for local, national and international law, accounting, engineering, IP and IT firms, working and presenting all over Australasia and throughout UK and Asia.

Vivienne has developed a real passion for the voice of the client, has interviewed 000s of clients and developed and delivered client feedback programs. She is the author of the popular book “Growing Your Professional Practice” and is currently working on a PhD in client feedback with Edinburgh Business School.

Event Details:

Wednesday, 14 July 2021

Auckland - 2:00 pm - 3:00 pm
Sydney / Melbourne/ Brisbane - 12:00 pm - 1:00 pm
Adelaide - 11:30 am - 12:30 pm
Hong Kong / Singapore / Perth - 10:00 am - 11:00 am

Free to ICON members

AUD90 for non members

Webinar login details will be sent to the registrant upon registration. 

This event qualifies toward an ICON badge.



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