ICON NZ: Making CX change happen (and stick!)

We’re looking forward to welcoming you then for this key members event.

"Making CX change happen (and stick!)" will be a 30 minute expert presentation followed by a brief interactive workshop.

We'll cover:

• the top 7 reasons CX change initiatives fail to live up to expectations
• the what and how of shaping, implementing and embedding CX change initiatives, to drive successful and sustainable behaviour change
• what small but important steps you can take to make sure the changes needed match your organisational culture, context and capability

Our Speaker:

Peter Johnston

Strategy, Leadership and Transformation Consultant

Peter Johnston, a specialist in the behavioural science of both Customer Experience and organisational change management, will share his pragmatic experience of making lasting behavioural change happen across smaller and large professional services organisations.

Event Details: